Advanced Workspace Support Technician

Basic Qualifications Associate's degree is required or equivalent experience plus a minimum of 3 years of relevant experience. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Imagine building your career by developing the solutions that support the mission of our nation's service members, intelligence analysts and first responders. That's the challenge that's waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. As an exceptional problem solver, you'll respond to and diagnose problems and answer queries regarding computer hardware, software, network and telecommunications systems. You'll install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives, as well as load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs. We'll rely on you to handle 2nd tier problems that the 1st tier or help desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues. What you'll experience: 1. Technologies that aren't just top-notch, they're often top-secret 2. A team of bold thinkers committed to exploring what's next 3. Opportunities to gain new knowledge - as it's discovered What you bring to the table: 1. Associate's degree or equivalent experience plus a minimum of 3 years of relevant experience 2. Ability to support of infrastructure services that include servers and storage 3. Ability to perform OS and vendor software patching on servers 4. Experience with the following: Service Now, Basic networking knowledge, Windows 11, Office 365, One Drive, General AI skills, Time management, Customer Service skills, Organizational skills What sets you apart: 1. Creative thinking with the ability to multi-task 2. Team player who thrives in collaborative environments and revels in team success 3. Commitment to ongoing professional development 4. Identifies opportunities to apply AI for continuous improvement and innovation 5. Experience with Zscaler, Crowdstrike, CODEX CLI Our Commitment to You: 1. An exciting career path with opportunities for continuous learning and development. 2. Research oriented work, alongside award winning teams developing practical solutions for our nation's security 3. Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more 4. See more at gdmissionsystems.com/careers/why-work-for-us/benefits 5. Please note the target salary range indicated in the job description. Workplace options: 1. This position is fully on-site in our Canonsburg PA facilities...we are not offering a relocation package at this time. Target salary range: USD $31.50/Hr. - USD $32.50/Hr. This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scient fic arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran