Director of Concessions - Fiserv Forum

Levy Sector

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Concessions Director of Operations will assist in achieving annual sales and profits in overall operation, while exceeding guests’ expectations through strong leadership and management skills.

Major Areas of Responsibility

Operations

• Has strong attention to detail

• Holds team accountable to steps of service to deliver great guest service

• Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time

• Ensures team members have the tools necessary to complete their jobs

• Ensures show quality standards are maintained at all times

• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Bon Appetit team members

• Regularly obtains feedback from clients and guests to improve operations

• Supports and communicates Company initiatives

• Respond and assist in any departmental guest service issues

• Executes all menus, promotions and programs as outlined by the Director of Operations in accordance with company standards

• Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event

Controls

• Thoroughly and accurately uses applicable systems (Purchasing Systems, Point-of-sale, and more)

• Ensures that all security, safety and sanitation standards are achieved

• Achieves daily sales and assigned cost goals

• Achieves assigned budget goals

• Employs good safety and sanitation practices

• Follows and enforces responsible alcohol service policies

• Executes required daily reporting in a timely manner

• Ensures required department reports are completed and information is compiled at month end closing

• Ensures team members adhere to company guidelines as stated in team member training manual and employee handbook

• Forecasts and adequately schedules team members to meet operational needs and desired targets

Team

• Uses all performance management tools to provide guidance and feedback to team

• Promotes a cooperative work climate, maximizing productivity and morale

• Conducts regular scheduled meetings to ensure lines of communication are open between management and team members

• Interviews, hires, trains and develops team members according to company guidelines

• Displays a positive attitude towards team members

• Mentors department managers to develop their skills and leadership abilities

Required Skills

• Able to communicate effectively with management team, guests and team members by speaking and comprehending English

• English reading, writing, math and computer skills required

• Ability to taste and evaluate food and beverage products

• Stamina to work 60 hours or more per week

• Must be able to work extended shifts of 10 hours or more as business dictates

• Must be flexible with schedule and able to work different shifts

• Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains

• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift

• Ability to use hands in using office equipment, including the computer system

• Ability to talk and hear to conduct phone correspondence

• Close vision and focus capabilities to view computer screen and company documents

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off Plan

• Paid Parental Leave

• Holiday Time Off (varies by site/state)

• Personal Leave

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Levy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.

Req ID: 1585055

Levy Sector

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MATTHEW HAUGHN

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