Manager, Concessions - Resort

Ridgedale, MO (Big Cedar Lodge)

Full time

R271883

POSITION SUMMARY:

The Concessions Manager is responsible for operational leadership, staff management, inventory control, safety compliance, guest service, and financial reporting before, during and after live events.

ESSENTIAL FUNCTIONS:

• Operational Management: Oversee all concession areas, including food, beverage, and specialty services, ensuring menus, displays, and pricing align with event standards.

• Staff Leadership: Assign and schedule concession workers, provide training, coaching, and mentorship, and ensure compliance with service and sanitation standards.

• Inventory & Budgeting: Monitor monthly inventory, manage product ordering, and contribute to yearly operational budgets.

• Safety & Compliance: Enforce responsible alcohol service policies, sanitation standards, and safety protocols.

• Guest Experience: Address guest service issues promptly, maintain positive relationships with attendees, and ensure a high-quality experience.

• Event Readiness: Plan staffing and product levels for each event, ensuring adequate coverage and availability.

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent

• Experience: Typically 3–5+ years in food service, concessions, or hospitality management.

• Knowledge: Understanding of concessions, catering, bar operations, and backstage food service.

• Skills: Leadership, operational planning, inventory control, budgeting, and guest service.

• Compliance: Meet health and alcohol service requirements; ability to work in fast-paced, high-volume environment.

KNOWLEDGE, SKILLS, AND ABILITY:

• Deep understanding of health codes, allergen controls, and safety audits, typically requiring a ServSafe Food Protection Manager Certification.

• Knowledge of profit-and-loss (P&L) statements, budgeting, food cost percentages, and labor cost controls.

• Familiarity with high-volume supply chains, inventory tracking, central commissary logistics, and event-based scheduling.

• Understanding of alcohol service laws and vendor execution standards, often needing certifications like TIPS or LEAD.

• Proficiency in modern arena POS hardware, cash-handling software, and sales data analytics.

• Ability to recruit, train, schedule, and direct large teams of supervisors, cashiers, and volunteers across multiple stands.

• Clear verbal and written skills to coordinate rapidly with venue directors, kitchen staff, and external suppliers.

• Skill in evaluating sales per guest, waste metrics, and labor efficiency in real time.

• Ability to make fast, effective decisions during intense rush periods before and during live arena events.

• Capacity to manage simultaneous demands across portable carts, main concourse stands, and VIP areas.

• Ability to stand, walk large concourses, and lift inventory supplies during long, flexible shifts that include nights, weekends, and holidays.

TRAVEL REQUIREMENTS: N/A

PHYSICAL REQUIREMENTS:

Regularly sits, stands, walks, and works on a computer.

Occasionally lifts up to 50 lbs.

INDEPENDENT JUDGEMENT :

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical

• Dental

• Vision

• Health Savings Account

• Flexible Spending Account

• Voluntary benefits

• 401k Retirement Savings

• Paid holidays

• Paid vacation

• Paid sick time

• Bass Pro Cares Fund

• And more!

We will be accepting applications on an ongoing basis.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].

Big Cedar Lodge

About Bass Pro Shops

Bass Pro Shops (http://www.basspro.com/) is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s (http://www.cabelas.com/) to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group (http://www.whiterivermg.com/) , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge (http://www.bigcedar.com/) , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”