Assistant Financial Center Manager

Assistant Financial Center Manager

The Assistant Financial Center Manager supports a retail financial center in operations, risk management, new accounts, and ensures exceptional customer experiences. The role encompasses overseeing daily operations, managing risks, fostering new accounts and deposits growth, facilitating loans, introducing strategic partnerships, providing staff training, coaching, and development, and supporting the financial center in the absence of the Manager.

Key Responsibilities and Duties

• Ensures every client interaction reflects the Bank's commitment to excellence. Addresses client inquiries, concerns, and complaints promptly and professionally.

• Assumes managerial responsibilities in the absence of the Financial Center Manager. Ensures continuity of operations and adherence to established protocols. Collaborates with team members to maintain a positive and productive work environment.

• Implements strategies to enhance client satisfaction and loyalty.

• Oversees daily operations to ensure efficiency and compliance with regulatory standards. Identifies and mitigates operational risks to safeguard the Bank's assets and reputation. Collaborates with internal stakeholders to implement operational improvements.

• Adheres specifically to all bank policies and procedures, including Federal and State regulations and laws.

• Drives initiatives to attract new clients and expand deposit accounts. Promotes various deposit products and services to meet clients' financial needs. Analyzes market trends and competitor activities to develop effective growth strategies.

• Facilitates loan origination processes, including application processing and approval. Work closely with underwriting teams to ensure timely and accurate loan decisions.

• Educates clients on loan products, terms, and eligibility criteria.

• Cultivates and maintains strategic partnerships with local businesses and organizations. Identifies opportunities for collaboration to enhance the Bank's market presence and offerings. Acts as a liaison between the Bank and external partners to facilitate mutual growth; effectively partners with all lines of business including commercial, and multifamily lending groups.

• Provides comprehensive training to associates on banking products, procedures, and delivering excellent client service. Mentors, develops, and coaches team members to foster their professional growth and performance.

Minimum Qualifications

• 4+ years of assistant branch management and/or supervisory experience within a retail banking environment.

• Demonstrated success in coaching, training, and developing team members while driving performance and achieving business objectives.

• Strong operational and risk management expertise, including experience overseeing compliance, audits, policies, procedures, and daily financial center operations.

• Excellent client service skills, with a proven ability to resolve complex client concerns and build lasting customer relationships.

• Experience growing deposits and new account acquisition through proactive outreach, relationship management, and business development activities.

• Strong organizational, prioritization, and multitasking skills, with the ability to effectively manage multiple responsibilities in a fast-paced environment.

• Fluent in both English and Spanish.

Role Specific Work Experience

• 3+ Years Required; 5+ Years Preferred

Educational Requirements

• Vocational and/or Technical Education Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

4IC

Posting End Date: 11/7/26

Job Seeker Notice

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

Pay Range $32 - $44

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.