Service Warranty Specialist

At Mark Porter Auto Group in Jackson, Ohio, we believe that taking care of our team is just as important as taking care of our customers' vehicles. We have built a reputation for honesty and reliability, and we are looking for a Service Warranty Specialist who shares our commitment to doing things the right way. This role is central to our service department's success, acting as the primary point of contact for navigating the technical details of warranty claims. You won't just be pushing paperwork; you will be the expert who ensures our technicians are supported and our customers receive the coverage they deserve. We pride ourselves on creating a friendly, supportive environment where your contributions are recognized and your expertise is valued every single day. If you appreciate a structured, detail-oriented role and want to be part of a stable, local team that genuinely cares about its people and the Jackson community, we would be thrilled to meet you. Come grow your career with us in an environment where your voice matters and your work makes a real difference. ###### Requirements Automotive service advisor or warranty claim processing experience. Technical knowledge of manufacturer warranty guidelines and claim submission portals. High school diploma or equivalent. Valid driver's license. Strong organizational skills for managing detailed paperwork and deadlines. Ability to interpret complex technical manuals and service bulletins. Previous experience with dealer management software like Reynolds and Reynolds or ADP. ###### Responsibilities Process warranty claims accurately and ensure all documentation meets manufacturer standards. Coordinate with service technicians to obtain the necessary information for claim approvals. Monitor claim status and follow up on any rejected or pending items to ensure timely reimbursement. Maintain organized records of all service repairs and warranty documentation for future audits. Serve as a bridge between the service department and the manufacturer's warranty representatives. Review repair orders for accuracy and completeness before submission.