VTC Engineer
San Francisco, CAJob$22/hrSeen todaySeen in employer's feed today
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The VTC Engineer performs daily testing and validation of video teleconferencing systems, troubleshoots technical issues, and manages support tickets. The role responds to user inquiries about VTC systems and collaboration tools, coordinates vendor maintenance, works with VoIP and Network teams, and assists with equipment installation and deployment projects. Pay is around $22 per hour.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
- • Perform daily testing and validation of VTC systems, including audio, video, content sharing, and camera functionality
- Troubleshoot technical issues and escalate equipment or network-related problems to appropriate supervisors and designated contacts
- Manage and resolve assigned tickets within ServiceNow in a timely manner
- Monitor the VTC call queue and shared inbox, responding to user inquiries related to VTC systems, Microsoft Teams, Zoom, and Box
- Coordinate, schedule, and escort third-party vendors for routine maintenance of network infrastructure, UPS systems, and other IT equipment
- Collaborate with VoIP and Network teams to support troubleshooting and system testing efforts
- Assist with installation and deployment projects involving VTC equipment, VoIP systems, and digital signage Pay will be based on a variety of factors but will range around $22/hr
Skills and Requirements
- Ability to obtain a Tier 4 (T4) Public Trust Clearance
- Strong customer service, communication, and technical troubleshooting skills
- High level of professionalism in both virtual and onsite environments
- 3+ years of hands-on experience supporting desktop systems and IT environments, including use of an enterprise ticketing system
- Strong experience supporting Windows operating systems
- Experience working within Cisco and Polycom video teleconferencing (VTC) environments
- Working knowledge of VTC/AV systems, including connectivity and support for Microsoft Teams and Zoom meetings
- 5-10 years of hands-on experience supporting desktop systems and IT environments, including use of an enterprise ticketing system
- Strong experience of macOS operating systems
- Experience with hardware and system installations in an enterprise IT environment
- Relevant technical degree and/or industry certifications
- Foundational knowledge of networking concepts, including LAN/WAN, TCP/IP, IP addressing, and network hardware
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
How this job compares
Set against the 2,786 open IT Support jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$22/hr
- California median$28–35/hr77 hourly ranges
- US median$25–32/hr723 hourly ranges
This rate, $22/hr, is 31% below the California median midpoint ($32/hr) — in the lowest quarter of IT Support hourly ranges in California.
- Openings
- Olive Jobs lists 233 open IT Support jobs in California and 2,786 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Robert Half14 open
- TEKsystems11 open
- Insight Global (this employer)8 open
- Experience
- This posting asks for at least 3 years of experience; IT Support postings that state a minimum ask for 2 years at the median (1,902 postings).
- Education
- 258 of the 2,786 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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