Help Desk Support - Associate, IS Enterprise Services, Days
Louisville, KYFull-time$7.25/hrSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Help Desk Support Associate provides Tier 1 support to Norton Healthcare’s internal customers, addressing office application, enterprise service, business application, and security access inquiries. The role responds by phone or email, troubleshoots end-user issues using standard tools and procedures, documents calls, and escalates issues when appropriate. It works under department leadership and is expected to meet or exceed service metrics.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
None
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Responsibilities
The Help Desk Support Assoc is responsible for providing Tier 1 support to the Norton Healthcare internal customer base. Seeks to provide first call resolution for general office application issues, enterprise service inquiries, NHC custom or business applications issues, and security access inquiries. This position is required to respond to customers via phone or email and work to resolve issues leveraging standard tools and procedures. The position is expected to troubleshoot end user issues, provide timely documentation for all calls, and escalate issues when appropriate. Previous experience working in customer support with demonstrated technical acumen is required. This position is designed to work as directed by the department leadership and may receive direction from senior Service Center Analysts when needed. Expected to consistently maintain or exceed service metrics set by the Enterprise Support Services leadership.
Qualifications
Required:
Support Center Analyst (HDI) Upon hire or obtained within 12 months of hire. Credential maintained as defined by leadership.
Desired:
One year in a call center environment
High School Diploma or GED
Norton Healthcare is an Equal Opportunity Employer M/F/Disability/Veteran/S Exual Orientation/Gender Identity Equal Employment Opportunity is the Law
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
165447
How this job compares
Set against the 4,096 open Technical Support jobs on Olive Jobs, counted November 13, 2026.
- Pay
- This posting$7.25/hr
- Kentucky median$19–21/hr28 hourly ranges
- US median$23–36/hr1,282 hourly ranges
This rate, $7.25/hr, is 65% below the Kentucky median midpoint ($20/hr) — in the middle half of Technical Support hourly ranges in Kentucky.
- Openings
- Olive Jobs lists 49 open Technical Support jobs in Kentucky and 4,096 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Kentucky
- Oracle5 open
- ASM Research, An Accenture Federal Services Company4 open
- Baptist Health3 open
- Experience
- Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (2,647 postings).
- Education
- This posting asks for a high school diploma; 985 of the 4,096 open Technical Support jobs (24%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.
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