Care Coordinator

Benefits:

• Flexible schedule

• Free uniforms

• Paid time off

• Training & development

HomeWell Care Services – Salem, MA

Position overview

Title Care Coordinator (Part-Time)

Classification Part-time, non-exempt, hourly

Reports to Owner

Location Salem, MA territory: field visits to client homes plus remote work

Hours Typically 15–20 hours per week: a weekday working window of 11 AM–3 PM, with facility visits and assessments scheduled flexibly, plus short weekend and holiday check-ins

Position summary

The Care Coordinator turns inquiries into active clients and keeps current clients well supported. The role follows up every lead, carries out in-home assessments, sets up care plans, and keeps clients and families informed. All activity is recorded in WellSky.

Key responsibilities

Lead follow-up and intake

• Contact every new lead (from HomeWell, the website, social media, referrals or calls) within 1 hour during the working window (11 AM–3 PM weekdays); leads received outside it by the start of the next window

• Monitor social media channels (Facebook, Instagram, Google Business Profile) daily and respond to messages, comments and inquiries the same way as any other lead

• Re-engage all existing older leads using the follow-up process below, starting in the first two weeks

• Explain services, pricing and next steps to prospective clients and families

• Book in-home assessments with qualified leads

Client assessments and onboarding

• Carry out in-home assessments of each client’s care needs and home environment

• Prepare the care plan and recommended service hours

• Complete client service agreements and onboarding paperwork

• Coordinate the start of services with the scheduling team

Care coordination for active clients

• Maintain regular contact with clients and families

• Update care plans when needs change

• Resolve client concerns and escalate serious issues to the Owner

• Conduct supervisory or follow-up visits as required

Referral outreach

• Visit referral facilities in the territory, such as hospitals, rehab centers, skilled nursing facilities, assisted living communities, senior centers and physician offices

• Build relationships with discharge planners, case managers and social workers

• Attend local community and networking events for older adults and caregivers

• Make 10 facility visits per week, planned in efficient routes; most are short drop-in visits with HomeWell materials. Follow up with each contact within 48 hours

• Log every visit and contact in WellSky

Documentation

• Log every lead, contact attempt, assessment and client update in WellSky on the same day

• Use only the company phone number and email for client and lead communication

• Protect client information in line with HIPAA and company policy

Performance expectations

Measure Expectation

First contact with a

new lead Within 1 hour during the working window (11 AM–3 PM weekdays); otherwise by the start of the next window

Follow-up on non-

responsive leads 3 attempts over 7–10 days (call, text, call), then mark as Cold

Cold lead that

responds later Reopen and handle as an active lead

Assessment after a

lead qualifies Booked within 48–72 hours where the client is available

WellSky records Every contact logged the same day; unlogged contacts do not count toward performance

Weekly report to

the Owner Leads received, contacted within 1 hour, social media inquiries handled, assessments booked, clients signed, referral facility visits completed (expected 10 per week)