Care Management Liaison

Allentown, PA - 1110 American Parkway

Full time

R148320

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Performs clerical and discharge support duties to assist the Network Care Management department.

JOB DUTIES AND RESPONSIBILITIES:

• Performs discharge support functions to assist the network Care Management departments with clerical functions as assigned.

• Processes clinical information with designated vendor to obtain wound care equipment for discharge.

• Responds to Medicare appeal inquiries for processing.

• Maintains concurrent communication with care managers to provide timely updates related to all discharges processes.

• Acts as a liaison between insurance companies and care managers.

• May be required to deliver medical equipment, if onsite at a campus, to the unit Care Manager.

• Acts as a liaison for vendors and post-acute providers both internal/external for the network.

• May be required to cover some Lead liaison duties in absence of Lead; orientation required in advance.

• Maintains confidentiality of all materials handled within the Network/Entity as well as proper release of information.

• Complies with network and departmental policies regarding issues of employee, patient, and environmental safety and follows appropriate reporting requirements.

• Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).

• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices.

• Complies with Network and departmental policies regarding attendance and dress code.

• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to 5 hours per day, 1 ½ hours at a time. Standing for up to 2 hours per day, up to 30 minutes at a time. Walking for up to 30 minutes a day, up to 10 minutes at a time. Frequently uses fingers for typing and writing. Occasionally uses fingers, hands for turning/twisting. Rarely uses the hand for firm grasping. Frequently lifts, carries, pushes and pulls objects up to 10 pounds, occasionally pulls items up to 25 pounds. Frequently stoops, bends, occasionally crouches and reaches above shoulder level. Frequently kneels and squats. Must have the ability to touch as related to telephone and computer keyboard. Must have the ability to hear as it relates to normal conversations and high and low frequencies in person and on the telephone. Has ability for seeing as relates to general vision, peripheral vision and vision monotony. Able to speak clearly as related to communication on the telephone and in person.

EDUCATION:

H.S. Diploma. Associates degree with business or secretarial courses preferred. Some college preferred. Health Care background preferred.

TRAINING AND EXPERIENCE:

Demonstrates comprehensive knowledge of computer skills. Proficiency in Microsoft Office is essential.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here. (http://www.slhn.org/About)