Physician Experience Specialist

Physician Experience Specialist

Company: NorthEast Provider Solutions Inc.

City/State: Hawthorne, NY

Category: Professional/Non-Clinical

Department: Practice Management - NPS

Union: No

Position: Full Time

Hours: mon-fri 830a-5p

Shift: Day

Req #: 49837

Posted Date: Sep 29, 2026

Hiring Range: $71,281- $89,605

Apply Now

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/34319) Internal Applicant link

Job Details:

Job Summary:

The Physician Experience Specialist plays a pivotal role in enhancing the physician new-hire experience by managing a comprehensive onboarding process. This role involves a higher level of responsibility, including process optimization and stakeholder management.

Responsibilities:

• Oversees and enhances physician pre-hire and onboarding checklists, ensuring timely completion and process efficiency.

• Serves as a liaison for leadership, practice managers, and new physicians, delivering updates and resolving complex onboarding issues.

• In collaboration with the Physician Experience Director, lead the effort to develop clear standards and expectations in regard to physician experience, learning and sharing best practices for optimal outcomes.

• Develops and implements process improvements to streamline onboarding and status changes.

• Proactively identify potential delays in the onboarding process and take corrective action to avoid disruptions. Escalates and resolves high-priority issues and works cross-functionally with all stakeholders to ensure seamless onboarding.

• Manages confidential provider and practice-related information with the highest level of discretion.

• Leads onboarding projects and initiatives aimed at enhancing provider experience and reducing time-to productivity.

• Assists in the creation and refinement of onboarding to ensure alignment with organizational goals and regulatory standards.

• Trains and mentors onboarding coordinators, ensuring understanding of best practices and compliance requirements.

• Assist with the resolution of grievances or concerns raised by physicians, escalating as appropriate to senior leadership.

• Work with IT and Support Services to ensure the necessary equipment and furniture is onsite and functional for the physicians prior to their start date.

• Attend biweekly onboarding meetings held by the medical staff office, HR, and manage care and work collaboratively with these departments to eliminate any delays in the physician’s start date.

• Meet with the physicians on their start date to welcome them and ensure a seamless transition to the network.

• Assist in preparations and marketing of the New Physician Meet and Greets.

• Meet with the Physician Experience Director regularly to discuss onboarding updates, bringing any matters of concern to the forefront promptly.

• Performs other special projects and duties as assigned.

Qualifications/Requirements:

Experience:

3–5 years of healthcare experience, preferably in physician practice. Proven experience in project management and process optimization. Strong customer service, organizational, interpersonal and communication skills. Experience working cross-functionally with senior leadership and multiple departments. Ability to multitask and independently manage high-priority tasks in a fast-paced environment.

Education:

Bachelor’s degree required. An equivalent combination of experience and education may be substituted for degree requirements.

Licenses / Certifications:

Other:

Special Requirements:

About Us:

NorthEast Provider Solutions Inc.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance

• Dental

• Vision

• Retirement Savings Plan

• Flexible Savings Account

• Paid Time Off

• Holidays

• Tuition Reimbursement

Apply Now

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/34319) Internal Applicant link

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