
Scheduler WMCG - Augusta Georgia
Augusta, GAFull-timePosted 2 days agoStill listed today
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At a glance
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Job overview
The Scheduler works under constant supervision to arrange patient appointments according to physician and departmental protocols. The role schedules by phone and from referrals, communicates with referral sources, and uses diagnoses and other information to determine the appropriate subspecialty. The Scheduler also follows customer service, registration, insurance, and administrative policies while handling high call volumes and maintaining accuracy.
Skills & qualifications
Skills
Qualifications
Full job description
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift Day (United States of America)
Job Summary:
Under constant supervision, the Scheduler will adhere to the physician/departmental scheduling protocols to correctly and accurately schedule patients for appointments that best fit the patient's schedule. Must follow strict customer service guidelines and maintain excellent customer service scores. Must work well under pressure and stress and handle high volumes of calls and workload accurately. Must follow APAS training/Health System policies at all times while direct supervision lies with the satellite manager; over responsibility under the administrative director.
Core Responsibilities and Essential Functions:
Compliance with Patient/Family-Centered Care standards through the following: Demonstrates dignity and respect for patient and family for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care. Provides information sharing, ensuring patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making. Encourages patient and family participation in care and decision-making. Compliance with Customer Service Standards. Must follow strict customer service guidelines and maintain excellent customer service scores. The Scheduler is responsible for scheduling appointments via phone or from faxes sent from referring physicians as well as patients calling and requesting appointments. Compliance with Scheduling Protocols. Must adhere to the physician/departmental scheduling protocols to accurately schedule patients for appointments that best fit the patient's schedule. Interacts with referral sources and exercises independent judgment in determining appropriate sub-specialty required based on diagnoses, symptoms, and other information provided by referring providers. Compliance with Departmental Service and Compliance (accuracy) expectations. Must follow APAS and Health System policies and procedures at all times, to include compliance in scheduling registration, insurance accuracy, balance collection, and demographic information gathering. The Scheduler is responsible for assuring that all administrative policies and procedures are implemented and followed within the Practice under the direction of the Practice Administrator. Compliance with Attendance policy. Must adhere to employee set schedule with little to no attendance issues. This essential position requires attendance during inclement weather.
Required Minimum Education:
- High School Diploma
Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.
Additional License(s) and Certification(s):
Required Minimum Experience:
Minimum 2 years of experience in Medical Office/Health Care or related setting. Required
Required Minimum Skills:
Customer Service Basic Computer and MS Office Calculator Keypunch speed of at least 35 wpm Working knowledge of information systems, insurance processes, medical terminology Experience managing a high volume of callers through a multi-line phone system
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
How this job compares
Set against the 1,124 open Scheduler jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This postingNot listed
- US median$76–159K/yr565 salary ranges
- US median$21–26/hr142 hourly ranges
- Openings
- Olive Jobs lists 28 open Scheduler jobs in Georgia and 1,124 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- J.E. Dunn Construction Company6 open
- CDM Smith5 open
- Jacobs2 open
- Experience
- This posting asks for at least 2 years of experience — less than three in four Scheduler postings that state a minimum ask for (median 5 years, across 903 postings).
- Education
- This posting asks for a high school diploma; 714 of the 1,124 open Scheduler jobs (64%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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