Circle K Lead CSR-Modern Travel Centers, Binghamton, NY
Briad Hospitality Management LLC
Binghamton, NYFull-time$17.5–19/hrSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Lead Customer Service Representative serves as a working shift leader at a Circle K modern travel center, guiding team members, coordinating shifts, and delivering guest service. The role also supports store operations and merchandising, including stocking, inventory rotation, food preparation, and cleanliness. It is presented as a steppingstone toward retail management, with advancement opportunities and benefits including a 401(k) and medical benefits for full-time staff.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Full Time
Binghamton, NY, US
Requisition ID: 1619
Salary Range: $17.50 To $19.00 Hourly
Circle K: LEAD CUSTOMER SERVICE REPRESENTATIVE (LEAD CSR)
Modern Travel Centers
The Briad Group
Binghamton, NY
Salary Range: $17.50-$19.00/hour
** Offered salary is determined by role, level, and location. The final offer will be based on the candidate's specific experience and geographic work location**
**Overnight shift- 11pm-7:00am will receive and $2.00/hour shift differential. ($19.50-$21.00/hour) **
Position Overview
The Briad Group is launching 40 modern, multi-brand travel centers across NY State powered by Circle K and top quick-service restaurants. We are seeking a positive, motivated Lead Customer Service Representative (Lead CSR) to act as a working shift leader. In this role, you will guide team members, run smooth shifts, and deliver exceptional guest service. This is an ideal steppingstone for individuals looking to build a career in retail management. Join us and help champion our culture: Grow EVERY day, be BRILLIANT, and care GENUINELY.
Key Responsibilities
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Shift Leadership: Regularly lead shifts by coordinating tasks, guiding CSRs, and serving as an escalation point for basic customer issues.
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Guest Service: Act as a role model for fast, friendly service; accurately operate the register and make purchase suggestions.
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Operations & Merchandising: Assist with stocking, inventory rotation, food program preparation, and maintaining Circle K cleanliness standards inside and out.
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Team Support: Communicate clearly and respectfully to foster a positive, energetic atmosphere for coworkers and guests.
Qualifications
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Experience: Retail, customer service, or cashiering experience preferred; entry-level management or shift-lead experience is a plus.
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Education: High school diploma or equivalent preferred.
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Skills: Strong communication skills, a team-focused attitude, and a desire to grow into advanced roles.
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Physical Requirements: Ability to stand/walk for up to 8 hours; lift up to 30 lbs. routinely (60 lbs. occasionally); bend, twist, and use ladders occasionally.
Benefits
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Career Growth: Clear path for advancement—we heavily commit to promoting from within.
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Financial & Security: Competitive compensation, 401(k) retirement plan, and Teammate Assistance Fund.
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Health & Balance: Medical benefits (for full-time staff) and flexible scheduling.
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Environment: Supportive, energetic, and inclusive workplace culture.
About Us
The Briad Group® is a rapidly expanding hospitality restaurant & convenience store organization with a diverse portfolio including Marriott and Hilton hotels, Wendy’s, Circle K & Dunkin franchises, rooftop lounges, and lifestyle shopping centers. Our goal is to create memorable experiences for both guests and team members by fostering a culture of excellence, innovation, and connection.
Apply today and join a brand where professionalism, innovation, and hospitality come together. We look forward to welcoming you to the to our Circle K & Travel Center Team
We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.
How this job compares
Set against the 33,028 open Customer Service jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$17.5–19/hr
- New York median$18–22/hr1,287 hourly ranges
- US median$18–23/hr16,362 hourly ranges
This range's midpoint, $18.25/hr, is 10% below the New York median midpoint ($20/hr) — in the lowest quarter of Customer Service hourly ranges in New York.
- Openings
- Olive Jobs lists 1,918 open Customer Service jobs in New York and 33,028 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Home Depot96 open
- Walgreens74 open
- Charter Communications67 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,638 postings).
- Education
- 1,364 of the 33,028 open Customer Service jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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