Business Services Center Representative 1 - VID 228551

NY HELPS Yes

55-b/c Eligible Yes

Agency General Services, Office of

Title Business Services Center Representative 1 - VID 228551

Occupational Category Other Professional Careers

Salary Grade 11

Bargaining Unit ASU - Administrative Services Unit (CSEA)

Salary Range From $49841 to $61076 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Internship No

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 1220 Washington Avenue

City Albany

State NY

Zip Code 12210

Duties Description The incumbent of this position will work primarily in the Business Services Center Support Service line and will be assigned to work in the BSC Administrative Services Unit. Duties typical of this position include, but are not limited to:•Act as liaison with new and existing employees for onboarding and offboarding activities including but not limited to, corresponding with new staff prior to their start date, ordering badges, parking tags, and completing equipment and access request forms. •Monitor the unit’s shared mailbox & answer the unit’s shared phone line, responding to or assigning emails as appropriate. •Coordinate and execute all requests for current staff moves, equipment moves and maintain and update BSC floor plans.•Maintain BSC office supply inventory, fulfill supply requests from employees.•Enter building visitors into the buildings visitor management system.•Maintain BSC posting binder with OGS vacancy postings.•Liaison to vendors for various BSC office equipment/printers.•Maintain and enter current and accurate information into the unit’s Access Database.•Liaison to the building manager, report building issues and maintenance requests through online portal; attend building tenant monthly meetings and report out to supervisor.•Maintain and update various Excel spreadsheets.•Consistently provide quality customer service to all BSC customers.The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiency and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position. Notes:*There is no examination required for appointments to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period.At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:Required experience: Customer service experience in a position with primary responsibility providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts - 2 years required. Human resources or business office experience in a position with responsibility for the following: accounts payable, accounts receivable and/or bookkeeping, processing payroll transactions, processing travel expense reports and/or reimbursements, processing transactions for personnel, benefits, and/or time and attendance, reviewing purchasing requisitions, and initiating and processing purchase orders - 1 year required.Applicants meeting the customer service criteria, and 30 semester credit hours will be credited with one year of the required experience. Applicants meeting the human resources/business office criteria, and 30 semester credit hours will be credited with six months of the required experience. Applicants with 60 semester credit hours or more will fully meet the experience requirements.Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 9 and eligible for transfer under Section 70.1 of the Civil Service Law.Examples of non-qualifying experience include but are not limited to: Experience limited to positions such as cashier, supermarket clerk, department store clerk, greeter, retail clerk, forms processor, bartenders, wait staff, fast food worker, restaurant worker, hair stylist, receptionist, transferring calls or taking messages, data entry forms processing, taxi operator/driver, bus driver, mental health aide, direct care or home health aide, social worker, counselor, gas station attendant, officer, security guard.NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply. For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment. NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/ARG

Telephone 518-473-5282

Fax 518-486-1631

Email Address [email protected]

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on Applying Please submit a resume and cover letter to [email protected] detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.