Service Desk Technician
Atlanta, GAJobSeen todaySeen in employer's feed today
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At a glance
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Job overview
Insight Global seeks a Service Desk Technician to provide Tier 1 technical support to internal employees, primarily by phone. The technician troubleshoots Windows, hardware, software, account access, and desktop issues; triages calls and tickets; documents incidents in ServiceNow; and escalates complex issues. The role includes an on-call rotation after six months of training and emphasizes patient, empathetic, white-glove customer service.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Insight Global is looking for an Service Desk Technician to join one of our clients’ IT support teams. This individual will provide Tier 1 technical support to internal employees, primarily over the phone, while troubleshooting Windows, hardware, software, account access, and general desktop issues. The ideal candidate is patient, coachable, technically curious, and passionate about providing white-glove customer service.
Day to Day:
- Provide Tier 1 technical support to internal employees
- Troubleshoot Windows laptops, applications, hardware, and access issues
- Triage incoming calls and tickets and work toward first-call resolution
- Document incidents and resolutions within ServiceNow
- Escalate complex issues to senior Service Desk resources when needed
- Provide a white-glove support experience focused on patience, empathy, and problem solving
- Participate in an on-call rotation after becoming fully trained after 6 months
Skills and Requirements
- 1-3+ years of Service Desk, Help Desk, or Desktop Support experience
- Strong Windows troubleshooting experience
- Experience with Active Directory and basic user/account administration
- Experience troubleshooting laptops, hardware, software, and connectivity issues
- Experience working within a ticketing system such as ServiceNow
- Strong phone-based customer service and communication skills
- Ability to troubleshoot independently while knowing when to escalate
- Patient, empathetic, and determined approach to supporting end users
- ServiceNow experience
- Five9 experience
- Experience supporting high-volume internal users
- Exposure to Priority 1 outages or incident/bridge support
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
How this job compares
Set against the 2,752 open IT Support jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- US median$72–100K/yr901 salary ranges
- US median$25–31/hr789 hourly ranges
- Openings
- Olive Jobs lists 61 open IT Support jobs in Georgia and 2,752 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- CGS Federal6 open
- Hyundai Autoever America3 open
- Robert Half3 open
- Experience
- This posting asks for at least 1 year of experience; IT Support postings that state a minimum ask for 3 years at the median (1,891 postings).
- Education
- 263 of the 2,752 open IT Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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