Technical Services Support Specialist - Property & Recording

Technical Services Support Specialist - Property & Recording Apply Online Tyler Technologies is a leading provider of software solutions and services for local governments. We have an opening for a Technical Services Support Specialist on our Enterprise Assessment & Tax team. Work with our technology-driven solutions for property assessment, tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector. If you have the following competencies we want to talk to you: - Strong desire to work with a team that has common goals - Passion for helping clients and building rapport - Desire to work in a fast-paced environment where every day offers diverse questions - Aptitude for problem solving and thinking out-of-the-box. Location Moraine, Ohio Travel 10-25% Responsibilities - Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications. - Uses and programs SQL to resolve basic to moderate issues. - Documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues. - Manages open calls by identifying and prioritizing issues according to published policies. - Escalates to senior team member or department member if situation is beyond ability and additional assistance is needed. - Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis. - Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications. - May contribute to company knowledge library. - May conduct training for end-users, virtual or in-person - May participate in User Group meetings and activities. - Follows documented Tyler Technologies policies and procedures. - Performs other duties as assigned. - Ability to travel Qualifications - Bachelor's degree in computer science, MIS, or equivalent experience. - 1 - 2 years of experience of relevant experience - Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. - Experience working with relational databases or SQL preferred. - Experience working with HTML, XSL, XML, and related technologies preferred. - Excellent interpersonal and communication skills. - Ability to prioritize and complete multiple tasks in a fast-paced, technical environment. - Strong analytical and problem solving skills. - Ability to work independently and in a team environment. - Demonstrate ability to maintain a positive, professional attitude. - Finance or Accounting knowledge or experience helpful, but not required. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Apply Online Requisition Number:2026-9533 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.