AIX Technical Support Analyst

Solve Complex Technical Challenges as our Next Technical Support Analyst! Are you passionate about solving complex technical challenges and optimizing solutions for customers and partners using Trimble Transportation's diverse tools? Join Trimble Transportation to troubleshoot critical issues, identify product enhancements, and collaborate across engineering and product teams to make moving freight safer, simpler, and more efficient! About Us: Trimble Transportation is transforming the global supply chain through intelligent, connected technology and workflows that are rooted in industry standard commercial maps and data. At the intersection of the physical and digital worlds, Trimble Transportation offers SaaS, web, mobile and installed solutions that improve efficiency, promote safety, optimize utilization, and enable collaboration. From planning to delivery, we provide cutting edge procurement, transportation management, mapping, routing, dispatch, navigation, location, fleet management, ELD compliance and asset maintenance solutions. For more information, visit: transportation.trimble.com. What Makes This Role Great: In this role, you will serve as a vital technical conduit between commercial clients and internal development teams, taking ownership of deep root-cause troubleshooting and directly shaping the quality, reliability, and functionality of essential transportation management software. Key Exciting Responsibilities - Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and casing platforms. - Partner directly with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution. - Deliver an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs. - Analyze device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues. - Recommend improvements for business processes, technical support tools, research approaches, and internal documentation. Essential Skills & Experience - Bachelor degree or equivalent practical experience in a technology-related field. - Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems. - Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages. - Hands-on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers. - Excellent written and verbal communication skills with the ability to explain complex concepts to technical and non-technical audiences. Bonus Points For: - Prior experience utilizing Jira software, CRM casing tools, or working within the Software Development Life Cycle (SDLC). - Hands-on background with mobile communications, wireless devices, or device log analysis. - Domain knowledge or operational experience within the transportation and logistics industry. - Familiarity with REST/SOAP APIs, Web Services, or languages like Java, C#, Python, JavaScript, Angular, or React. Logistics: Location: Remote US Travel Requirement: Less than 5% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hub