Research Associate

Job Description

PM Shift - 2:30pm-11pm

The Research Associate will collect face and body data gathered from large-scale capture domes and VR headsets by:

• Staging and setting-up equipment for the study, which may include engaging with engineering, external equipment vendors, internal and external safety evaluators, and the research study team to ensure the equipment is set up properly.
• Conducting the study, including participant coaching and interaction, operating complex, experimental capture systems, and debriefing with team leadership as necessary
• Performing basic troubleshooting of capture systems (hardware and software) and escalate any bugs or issues using internal tools.
• Providing research study support, including data collection, tracking of participants, and tracking of equipment and procedures.
• Contributing to and/or update existing documentation
• Serving as a participant for studies and being captured in various systems as needed.
• Completing project work related to captures such as recording and updating capture scripts.
• Attending all required trainings, meetings, and standups
• Providing feedback for process improvement areas

Expectations for Success To be able to successfully execute on the day-to-day responsibilities above, the Research Associate is expected to:

• Review SOPs and other any other relevant documentation and consult with the responsible Lead for any questions or clarifications in advance of the capture.
• Stay up to date with process and SOP changes for frequently used systems.
• Arrive on-time for captures and allow additional time, if needed, to review unfamiliar systems or SOPs and for operational set up
• Arrive on-time and prepared with relevant information or materials for all required trainings, meetings, and standups.
• Approach each capture and project with ability and flexibility. Be prepared to quickly pivot to new tasks, approaches to capture, or steps in documented processes to keep the team moving forward, even during blocking events.
• Provide a comfortable and professional experience for participants (both internal and external) through all interactions including providing updates and breaks during troubleshooting or other capture-blocking events.
• Ensure highest quality and accuracy of data captured by maintaining a sterile and distraction-free capture environment.
• Escalate any issues to the Engineer Team and properly documenting, in-detail, the nature of the issue.
• Address any areas for improvement of the capture process in scheduled meetings and/or via internal feature request tools.
• Identify (or partner with the Team Lead(s)) projects and tasks that can be completed during larger blocking events and during planned and unplanned system downtime.

Skills and Requirements

• Bachelor’s degree and/or at least one year of professional work experience
• Experience with research or following work processes (gathering requirements, capturing notes, documentation). Any clinical experience can work as well. Need to show that they’ve handled a lot of tasks at once while staying organized/not missing steps.
• Customer service experience. Ability to get people out of their comfort zone and be someone’s friend for a day. This person should enjoy working with people daily.
• Strong organizational, interpersonal skills, and attention to detail
• Demonstrated ability to remain calm in stressful situations.
• Demonstrated ability to remain adaptable and flexible in stressful situations. Need to be okay with not always knowing the why behind things and understand this is an operational role.
• Demonstrated ability to proactively identify and solve problems.
• 1+ year of experience with Windows and macOS
• Experience with virtual reality systems, cameras and optical systems, lighting systems, and audio systems

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].