Field Service Supervisor - MidAtlantic
Princeton, NJFull-time$100–120K/yrSeen todaySeen in employer's feed today
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Princeton, NJ, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Requirements
Credentials this posting asks for.
Job overview
The Field Service Supervisor leads and manages regional Field Service Technicians, overseeing employee development, operational performance, customer service, compliance, safety, quality, and assets. The role partners with Training, Technical Support, Customer Service, and Service Leadership to improve field performance and deliver a premium customer experience. It also includes frequent territory travel and a combination of field, office, and remote work environments.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Compensation
$100,000.00 - $100,000.00 / Yearly
Hours Per Week
40
Number Of Positions
1
Job Description
The Field Service Supervisor is responsible for leading and managing a team of Field Service Technicians within the assigned region to ensure delivery of exceptional customer service, technical excellence, operational efficiency, and employee development. This position provides direct supervision, coaching, and performance management while ensuring compliance with company policies, safety standards, and service quality expectations.
The Field Service Supervisor partners closely with Training, Technical Support, Customer Service, and Service Leadership to drive business objectives, improve field performance, and deliver a best-in-class customer experience.
Essential Duties and Responsibilities
Leadership & Employee Development
Directly supervise and support Field Service Technicians within the assigned territory.
Conduct recruiting, interviewing, onboarding, and training activities for new employees.
Provide ongoing coaching, mentorship, and development opportunities to support employee growth and retention.
Conduct regular performance reviews, one-on-one meetings, and performance improvement discussions as needed.
Foster a positive, accountable, and collaborative work environment.
Address employee relations matters in partnership with Human Resources and Service Leadership.
Operational Management
Monitor and manage technician productivity, utilization, first-time completion rates, customer satisfaction, safety performance, and other key performance indicators.
Analyze operational trends and identify opportunities for continuous improvement.
Ensure proper field coverage and staffing levels throughout the region.
Assist in workforce planning and succession planning initiatives.
Support implementation of company initiatives, processes, and service programs.
Customer Experience
Serve as an escalation point for customer concerns and service recovery situations.
Drive a customer-first culture focused on delivering a premium service experience.
Partner with Customer Service and Technical Support teams to ensure timely and effective issue resolution.
Monitor customer feedback and implement action plans to improve service performance.
Compliance, Safety & Quality
Ensure compliance with all company policies, procedures, safety regulations, and applicable laws.
Conduct field observations and ride-alongs to evaluate technician performance and adherence to standards.
Promote a culture of workplace safety and accountability.
Ensure technicians maintain required certifications, training, and compliance requirements.
Asset & Inventory Management
Oversee company-issued vehicles, tools, inventory, uniforms, and technology assets.
Ensure proper inventory controls and asset accountability are maintained.
Monitor vehicle condition and maintenance compliance.
Support initiatives designed to improve inventory accuracy and operational efficiency.
Administrative Responsibilities
Complete required reports, documentation, and personnel records accurately and on time.
Maintain employee schedules, attendance records, and territory assignments.
Review and approve payroll-related information, expenses, and other administrative submissions as required.
Participate in regional and national leadership meetings.
Other Duties
Perform additional responsibilities and projects as assigned by Service Leadership.
Qualifications
Required Qualifications
High School Diploma or GED.
Minimum 3-5 years of field service, technical service, or related operational experience.
Minimum 2 years of leadership, supervisory, or team lead experience preferred.
Strong understanding of appliance repair, electrical, mechanical, and plumbing systems.
Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
Strong communication, interpersonal, conflict resolution, and coaching skills.
Proven ability to effectively manage multiple priorities in a fast-paced environment.
Strong problem-solving and decision-making skills.
Customer-focused mindset with excellent service recovery abilities.
Valid driver's license with an acceptable driving record.
Preferred Qualifications
Associate's or Bachelor's degree in Business, Management, Technical Services, or related field.
Prior experience managing remote or geographically dispersed employees.
Experience utilizing field service management systems and performance reporting tools.
Experience with workforce planning and operational metric management.
Competencies
Leadership
Coaching & Development
Accountability
Communication
Customer Focus
Strategic Thinking
Decision Making
Problem Solving
Conflict Resolution
Team Building
Time Management
Continuous Improvement
Physical Requirements
Ability to travel throughout the assigned territory as required.
Ability to visit customer homes and field locations.
Ability to occasionally lift, push, pull, and move equipment weighing up to 50 pounds.
Ability to stand, walk, bend, kneel, and climb stairs for extended periods.
Ability to safely operate a motor vehicle.
Work Environment
Combination of field, office, and remote work environments.
Frequent travel throughout the assigned territory.
Exposure to customer homes, appliance installations, electrical components, and mechanical systems.
Occasional evening or weekend work may be required to support business needs.
ABOUT MIELE
What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.
Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.
Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.
The salary range for this position is $100,000 to $120,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
Benefits
Comprehensive health, dental and vision insurance
Wellness discounts on medical premiums
100% covered life and long-term disability insurance
401k with company match
PTO + holidays
Discounted gym membership
Generous Employee Purchase Program
Wellness and volunteer programs
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjcxODU0LjEwNDEyQG1pZWxlY29tcC5hcGxpdHJhay5jb20
Place of Work
On-site
Requisition ID
R5192-4643
Prepare for this role
You've read the whole posting — now see how you match it.
