Account Manager Sr

Description

OVERVIEW:

This position develops long-term relationships with existing and prospective clients, promoting Encore’s full range of products and services at desired revenue and margin levels.

Compensation for this Role: $120,000 - $140,000 annually, depending on experience

General Responsibilities

• Maintain open communication lines with all working relationships

• Follow up to ensure items for which the job is accountable are performed

• Earn and maintain customer trust

• Uphold the core values of the organization

• Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

Sales

• Employ a selling strategy focused on improving the client’s business operation, allowing them to achieve their key strategic goals

• Develop client-specific technical knowledge and operational expertise in order to propose relevant solutions

• Promote Encore offerings persuasively, persistently, and confidently to all clients (existing and prospective) while attaining optimal profit levels

• Differentiate Encore services from competitors based on benefits to the customer

Systems & Processes

• Create thorough, high quality estimates, proposals and cost/benefit analysis when applicable

• Obtain supervisor pricing approval on proposal over $50,000 prior to presenting to the client

• Upon bid award, prepares complete and accurate turnover packet and initiates turnover meeting with the appropriate operations manager

• Gain approval of contract terms and conditions by upper management

• Maintain tracking log of sales effort

• Participate in sales meetings and various forms of sales training as directed by manager

Relationship - Management

• Maintain current profile of key assigned clients including key client staff

• Pursue tiered relationships with all key clients

• Perform annual audit of clients business / facility

• Conduct periodic reviews of activity with client to ensure full satisfaction

• Inform supervisor of any significant client concerns • Refer leads to other departments within Encore

• Maintain relationships with construction operations and project development groups

• Solicit support from internal operations staff to ensure client satisfaction

Relationship - Development

• Support client acquisition strategies in coordination with marketing

• Pursue prospective clients as directed by management

• Engage in various forms of networking to expand prospective client base

• Utilize Prospect Activity Tracking forms as directed by management

• Provide support and mentoring to newly installed Account Managers

• Assist in the transition and/or assignment of accounts to other Account Managers

Financial

• Attain revenue and margin goals as established with management

• Participate in collections of accounts receivable as requested

Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

• The National Electrical Code and other relevant local codes

• Encore Electric’s full range of products and services

• Encore Electric’s pre-planning and pre-fabrication methods

• Encore internal systems and processes relevant to your function

• Tracking numbers and bits of data relevant to the work assignment

Skill in:

• Effective written and oral communications to adequately share information and achieve complete and accurate understanding

• Qualifying potential clients / events

• Networking

• Working within a Team environment

• Multi-tasking

• Use of computer and software essential to perform job (Microsoft Office Suite, Estimating, DCI Spectrum, basic design)

• Estimating labor and materials to perform field installations

• Technical electrical skills – design and troubleshooting

• Electrical Installations - methods and procedures

• Design and Managing complex projects, breaking them down to their component levels • Organizing work to accomplish tasks

• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees

• Performing in situations with high expectations of quality and delivery

• Conflict resolution

• Adapting to new and changing requirements, environments, and/or information.

• Anticipating various resources needed to complete required tasks

• Directing others

• Prioritizing and reporting to meet job needs

PHYSICAL REQUIREMENTS:

• Climbing

• Crawling

• Driving

• Kneeling

• Lifting (up to 50 lbs)

• Sitting

• Standing

• Stooping

• Vision acuity (near and far)

• Walking

REQUIREMENTS:

High School Diploma or equivalent is required while a degree in related field is preferred. Five years of sales experience in direct electrical installations is required. Five to ten years field experience preferred. Journeyman or Master Electrician license or equivalent knowledge is required.

Benefits:

• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.

• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.

• This position is eligible for a cell phone allowance, vehicle allowance, and short-term incentive program.

Applications will close on December 1, 2026 or once role has been filled.

NO AGENCY RESUMES OR SALES CALLS

To ask any questions about the job position, please contact [email protected] ([email protected]) .

To request an accommodation during the application process, please contact [email protected]

Encore Electric, Inc. is an EOE, including disability/vets.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.