Street Outreach Specialist (Part Time)

Casa de Amparo | Field-based, Oceanside, CA Reports to: Enhanced Care Management (ECM) Program Manager

As our Street Outreach Specialist, you'll be the first point of contact for many of the young people and families we serve. You'll meet people where they are, at transit centers, parks, libraries and school campuses across North County. You'll build trust and connect them with housing, healthcare, behavioral health and community support.

You'll lead outreach for our transitional housing, community-based and Enhanced Care Management (ECM) programs, including our Birth Equity initiative. You'll also build the partnerships that bring people to us. This role is a fit for someone who leads with trauma-informed, culturally responsive and equity-centered care.

Street outreach and community engagement

• Do outreach at least twice a week across North Coastal and North Inland San Diego County to find and engage unhoused youth.

• Connect with youth in busy community spaces, including transit centers, libraries, parks, and college, vocational and continuation school campuses.

• Do joint outreach with partners such as local law enforcement, TrueCare, RTFH and ECM teams.

• Build trust using trauma-informed, culturally responsive, harm reduction and youth-centered approaches.

• Screen for signs of trafficking, exploitation or immediate safety concerns, and respond appropriately.

• Use de-escalation and nonviolent crisis intervention, support crisis stabilization, and create individual safety plans.

• Make warm handoffs to emergency shelters, crisis services, ECM, behavioral health providers and community partners.

Partnerships and program growth

• Serve as the main point of contact for Casa de Amparo's housing referrals.

• Build and maintain strong relationships with One Safe Place, Buena Creek Navigation Center, ECM providers, health systems and other referral partners.

• Represent Casa de Amparo at outreach events, resource fairs and community meetings.

• Work with our development team to raise the visibility of our transitional housing and community-based programs.

• Work toward monthly outreach, referral and enrollment goals, including growing the ECM Birth Equity caseload to 25–30 members by June 2027.

• Spend time at our Oceanside and San Marcos campuses as program needs require.

Documentation and compliance

• Keep accurate, timely records of outreach contacts, referrals, safety plans and follow-ups in HMIS and internal systems.

• Follow up within 7–14 days with youth who were referred but didn't enter the program.

• Take part in debriefs, data reviews and quality improvement.

• Follow HIPAA, contract requirements, Community Care Licensing regulations, Joint Commission standards and agency procedures.

Program support

• Help bring volunteers and interns into the program where appropriate.

Qualifications

Preferred

• A bachelor's degree in social work, psychology, human services or a related field, or equivalent experience.

• Two or more years of experience in public or private social services.

• Experience working with transition-age youth (TAY) or foster youth.

• Understanding of TAY development, the effects of trauma, California Title 22 regulations and San Diego County social service agencies.

• Strong interpersonal, phone and interviewing skills.

• Good organization, with an eye for both detail and the big picture.

Requirements

• Clearance through Community Care Licensing (CCL), which typically includes FBI, DOJ and CACI checks.

• A clean DMV record, reliable transportation and auto insurance, and the ability to drive agency vehicles.

• CPR/First Aid certification.

• Proof of required immunizations, and passing a pre-employment drug screen, health exam and TB test.

• At least 21 years of age.

• Ability to perform the physical demands of the role, with or without reasonable accommodation. These include lifting up to 50 lbs, crouching, crawling, sitting and climbing stairs.

Accommodations

If you need an accommodation during the application or interview process, please contact [email protected].