Director, Sales Strategy & Operations

Overview

The Small, Medium Enterprises and Channel organization is building a high-growth, artificial intelligence (AI)-powered global sales organization that is deeply connected to our partners and focused on customer success.

The Performance Excellence team helps accelerate business growth and enables sales teams to dedicate more time to customers and partners.

As a Director, Sales Strategy & Operations, you will shape the global rhythm of the business and lead cross-organizational strategy and transformation initiatives focused on our largest business opportunities. You will partner with go-to-market teams, sales leadership, and business intelligence teams to translate strategic priorities into regional and field execution.

In this role, you will leverage AI and agent-based capabilities to scale business operations, transform insights into action, and incorporate field perspectives into strategic decision-making. You will lead initiatives that connect business priorities to execution, improve sales performance, and enable sustainable organizational change.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive business performance: Lead performance and business review programs across executive, regional, and field forums, translating priorities into clear decisions, accountable owners, milestones, and actions

• Turn insights into action: Partner with analytics and business intelligence teams to identify revenue opportunities, assess performance gaps, and combine customer, market, pipeline, and sales data into actionable business recommendations

• Apply AI to business operations: Pilot and scale AI-enabled workflows that prioritize opportunities, identify risks and growth signals, synthesize insights, and streamline business reviews and action tracking

• Execute strategic priorities: Translate go-to-market and sales strategies into practical programs, measurable success criteria, and adoption plans that support business objectives

• Build organizational alignment: Establish shared objectives across global, regional, and field organizations while balancing global priorities with regional and local business needs

• Lead transformation initiatives: Partner across organizations to implement strategic and operational changes that improve execution, business performance, and organizational effectiveness

• Deliver sustainable change: Develop repeatable processes, decision-ready insights, and clear communications while driving adoption and continuous improvement using approved AI capabilities, appropriate data controls, and human accountability

• Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience

Preferred Qualifications:

• Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience

• Experience leading sales strategy, sales operations, go-to-market, business operations, business program management, consulting, or related initiatives with broad organizational impact

• Demonstrated experience developing strategy and operating models, leading complex cross-organizational transformation initiatives, and delivering measurable business outcomes

• Experience advising and influencing senior leaders on business priorities, investment decisions, performance, and execution trade-offs

• Experience applying business and analytical judgment to integrate data from multiple sources, identify root causes, and translate insights into strategic recommendations

• Experience establishing governance, accountability, and change management approaches that support adoption across multiple organizations or regions

• Experience leading initiatives in changing or ambiguous environments and influencing stakeholders across organizational boundaries, including communicating effectively with senior leaders and managing cross-functional stakeholder relationships

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)