Technical Services Analyst

Description

We are seeking a motivated and adaptable professional to join our team as a Technical Services Analyst. This is an exciting opportunity for motivated individuals who enjoy tackling technical challenges and providing exceptional customer service, join our team and contribute to solving complex IT challenges in support of our mission! This position is onsite and located in our Chantilly VA office.

Role Overview – Technical Services:

• Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, and repairing computer systems, software, networked, and wireless systems.

• Manage work assignments and tasks through a ticketing system.

• Assist with computer moves, system imaging, deployment, and ensure proper documentation of equipment reception and removal.

• Maintain and update accurate asset records.

• Support video-teleconferencing (VTC) and audiovisual events, including scheduling, setup, testing, and troubleshooting.

• Work independently in a fast-paced environment, managing AV/VTC events with minimal supervision when necessary.

• Develop and implement procedures, policies, and technical solutions to address customers’ AV and VTC requirements.

• Participate in handling AV and VTC installations as well as hardware upgrades.

Qualifications

Required Certifications:

• Candidates must have a Bachelors Degree and 2+ years of experience. 4 additional years of experience may be considered in lieu of a degree.

• Security+ Certification.

• Active TS/SCI clearance with a Poly.

• Must be able to lift 30 lbs.

• Must be a US Citizen.

• Experience providing onsite technical support.

• 1-2 years of experience doing hardware updates.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2617550

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability