Department Services Manager

University Medical Billing (UMB) is a fully remote department that is viewed as the premier billing office for the University of Utah School of Medicine, serving over 1,800 providers and 30 different specialties across Utah and surrounding states. We strive to be a great place to work while providing the best service to our customers. Our leaders and employees value collaboration, innovation, and accountability, and believe a successful candidate will exemplify these attributes too.We are looking for an experienced Department Services Manager to join our team. As the Department Services Manager, you will act as main point of contact with clients post-sale to ensure needs and expectations are met. Perform account maintenance by handling customer concerns, account issues, and escalated support inquiries. Direct clients to appropriate department for issue resolution. Do not close sales but provide guidance and suggestions to clients and identify and qualify new opportunities. May work in tandem with a sales representative who closes sales and then transitions customer for ongoing account maintenance.Employment is contingent on the successful completion of a background check and the adherence to departmental policies, including UMBs Telecommuting Agreement which requires a distraction-free and HIPAA compliant workplace, cameras on for all virtual calls/meetings, and the ability to work during office hours or assigned shift (M-F, approximately 8am to 5pm Mountain Time) regardless of what time zone you live in. Additionally, new hires are required to provide their own monitors (two) and reliable internet service.Members of UMB are eligible for a bonus based on department performance. All team members are eligible for the Universitys comprehensive benefit package that includes 90% employer-paid medical insurance, a generous 14.2% retirement contribution, reduced tuition, PTO and holiday pay, and more!