Customer Support Engineer

Vapi (/ˈVɑːpi/):

• We’re creating the shift to voice as humanity’s default interface

• We’re the most configurable platform for deploying voice agents

• We’ve grown to over 600k developers in two years, adding 2,000+ every day

• Try talking to Vapi now!

Why We’re Hiring This Role:

• We get a ticket every 7 minutes.

• We’re hiring a cracked cse to show our customers more love.

What You’ll Do:

• 30 Day : Ramp to 50 tickets a day.

• 60 Day : Write docs and educate users on building SOTA voice agents.

• 90 Day : Automate 30% of your tickets with AI agents.

Who You Are:

• You’ve worked at an early startup.

• You’ve been a CSE at a company we admire.

• Bonus: You’ve built your own startup.

Why Vapi:

• Generational impact : Build the human interface for every business

• Ownership culture : 70% of the company are previous founders

• Kind team : The founders, Jordan and Nikhil, are Canadians

• Tier-1 Investors : YC, KP seed, Bessemer Series A

What We Offer:

• Real stake : We offer a competitive salary and excellent equity ownership

• Comprehensive health coverage : medical, dental, and vision plans

• Team love : We love hanging out, and we do quarterly off-sites

• Flexible time off : take what you need

• More : catered meals, transportation, gym, and a $10k annual L&D budget