Electrical Inside Sales - Houston - 77020

Position Overview Our client is seeking a detail-oriented and customer-focused Inside Sales Representative to support daily sales operations and deliver exceptional service to customers and internal teams. This role serves as a key point of contact for customers, assisting with product inquiries, order processing, pricing, and coordination with the outside sales team. The ideal candidate is proactive, organized, and comfortable working in a fast-paced environment with a strong sense of urgency. Key Responsibilities Serve as the primary point of contact for customer inquiries regarding products, pricing, availability, and order status Process incoming orders via phone, email, and system entry with a high level of accuracy Check inventory levels, confirm stock availability, and communicate shipping timelines Prepare quotes and ensure orders are entered according to customer specifications Support outside sales representatives by sourcing products, preparing pricing, and coordinating follow-up Maintain accurate customer and order records within company systems Resolve customer issues, discrepancies, or concerns in a professional and timely manner Coordinate with purchasing, warehouse, and logistics teams to ensure smooth order fulfillment Provide product information and recommend solutions to meet customer needs Assist with sales reporting, tracking orders, and general administrative support Build and maintain strong relationships with customers to support repeat business and customer satisfaction Qualifications Prior experience in inside sales, customer service, order entry, or sales support, ideally in electrical, construction, distribution, or industrial environments Strong communication skills with the ability to interact professionally with customers and internal teams Ability to manage multiple priorities, meet deadlines, and stay organized in a fast-paced setting Detail-oriented with strong data entry accuracy and problem-solving skills Self-motivated and able to work independently while contributing to a team environment Comfortable using computers, order management systems, and Microsoft Office (Excel, Outlook, etc.) Positive attitude with a strong customer-first mindset Quick learner with the ability to adapt to new products and processes High School Diploma or equivalent required; additional education or industry training is a plus Preferred (Nice to Have) Experience in electrical supply, industrial distribution, or related technical product environment Familiarity with quoting systems or ERP software Understanding of basic electrical products or terminology Work Environment In-office role with regular in-person attendance required Collaborative team environment supporting sales, warehouse, and operations Shift Time/Overtime : Normal in-person business hours Monday-Friday, 8:00am-5:00pm