Inside Sales

Job Summary

The Inside Sales Representative supports and grows existing B2B customer accounts by delivering responsive service, accurate pricing, and solutions that align with customer needs and long-term partnership goals. This role works closely with Outside Sales, branch teams, manufacturing, and supply chain to manage day-to-day sales activity, support contract and project pricing, and ensure customer satisfaction across assigned accounts.

Job Duties and Responsibilities

• Manages pricing structures and other account details in Salesforce in alignment with assigned customer accounts, volume commitments, margin objectives, and operating income goals.

• Serves as a primary point of contact for existing customers, coordinating with Outside Sales, branch teams, and operations on order status, inventory availability, pricing, delivery schedules, and product specifications.

• Proactively communicates changes to open orders, expediting needs, and potential new opportunities to Manufacturing, Inside Sales, and Outside Sales team.

• Supports customer retention and account growth by identifying upsell and cross-sell opportunities within existing accounts.

• Assists in resolving customer concerns and follows up to ensure timely resolution and overall customer satisfaction.

• Develops and manages daily pricing strategies in support of customer contracts, project bids, and MRO agreements.

• Reviews and prices all RFQs bids, and customer requests, ensuring accuracy, responsiveness, and alignment with customer requirements.

• Collaborates with Outside Sales to communicate customer feedback, sales activity, concerns, and evolving account needs.

• Works closely with engineering, quality, purchasing, and vendors to address regulatory requirements, technical specifications, and product or design changes.

• Stays informed on Lamons products, industry standards, customer applications, and competitive offerings to effectively support customer needs.

• Reviews incoming sales leads and bid activity and reports outcomes to the Inside Sales Manager or Branch Manager.

• Coordinates purchased products with vendors and the purchasing department to support customer orders and delivery commitments.

• Performs other duties as assigned.

Skills

• Strong understanding of B2B sales principles and business ethics.

• Ability to learn and articulate Lamons products, applications, and competitive differentiators.

• Working knowledge of pricing strategy, margin awareness, and account-based selling.

• Ability to learn production processes and product flow in a manufacturing environment.

• Strong problem solving, conflict resolution, and customer service skills.

• Excellent verbal and written communication skills.

• Proficiency with CRM systems (Salesforce preferred).

• Basic math skills, including conversions and measurements related to product dimensions.

Education

• Required: High school diploma, GED or equivalent.

• Preferred: Bachelor’s degree in Marketing, Sales, Business, or related field.

Work Experience

• Required: 2 years of previous Sales or Customer Service experience.

• Preferred: 3 years’ experience as an Inside Sales Representative in the Petrochemical, PVF, Renewable, Distribution, or Manufacturing industry.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times

Compensation and Benefits

• Annual compensation based on experience: $50,000 - $67,000

• PTO - Vacation and Sick Time

• 11 Paid Holidays

• Medical, Dental, and Vision

• 401k with Match

Powered by JazzHR