Full Stack Engineer

Full Stack Engineer

Position Description

CGI is seeking to hire an experienced Full Stack Software Engineer with Customer Service Platform/Contact Center technology experience to join our Digital Platform Engineering team.

This role will focus on building and enhancing enterprise scale solutions supporting Contact Center operations, Workforce Management (WFM), agent experiences, customer interactions, r

outing, omnichannel/digital channels, and real time services.

This is a Full-Time, On-Sight Employment opportunity located in Plano, TX.

Your future duties and responsibilities

Design and develop enterprise applications using Java, Spring Boot, React, and REST APIs.

. Build scalable microservices, distributed systems, and event driven solutions.

. Integrate applications with Contact Center, WFM, and enterprise platforms.

. Develop secure, resilient, and highly available solutions.

. Contribute to technical design, code reviews, automated testing, CI/CD, and engineering best practices.

. Support applications through deployment, monitoring, troubleshooting, and production support.

. Collaborate with cross functional teams in an Agile/Scrum or SAFe environment.

. Leverage AI assisted development tools to improve engineering productivity and quality.

Required qualifications to be successful in this role

Strong full stack engineer and problem solver who enjoys building scalable, resilient applications and collaborating across engineering, architecture, product, and business teams.

Core Stack: Java | Spring Boot | React | REST APIs | Microservices | SQL/NoSQL | CI/CD | Distributed Systems

Domain Focus: Contact Center Technology | Customer Service Platforms | WFM | Omnichannel | Agent Experience

Skills Required:

. 6 9 years of software development / full stack engineering experience

. Strong hands on Java and Spring Boot

. Strong React or modern JavaScript framework experience

. REST APIs, Microservices, and Distributed Systems

. RDBMS and/or NoSQL databases

. Automated unit and integration testing

. CI/CD, observability, logging, and monitoring

. Strong understanding of secure software engineering practices

. Strong problem solving, troubleshooting, and communication skills

Contact Center / Domain Experience

Experience in one or more of the following is highly desirable:

. Contact Center / Customer Service technology platforms

. Workforce Management (WFM)

. Agent desktop / agent experience platforms

. IVR and intelligent routing

. Omnichannel customer interactions

. Voice, chat, and digital channels

. SIP, WebRTC, or CTI technologies

. Real time customer service applications

Nice to Have:

. Apache Kafka or similar event streaming technologies

. Event driven architecture and asynchronous messaging

. AWS, Azure, or GCP

. JUnit, Jest, Playwright, or React Testing Library

. Agile/Scrum or SAFe experience

. AI assisted development tools such as GitHub Copilot, Claude Code, OpenAI Codex, or similar tools

Education: Bachelor's Degree in Computer Science or related Field.

#LI-TSCH1

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 $172,400.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

.Learning opportunities and tuition assistance

. Wellness and Well being programs

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.