Supervisory Medical Administration Officer

Summary

Supervisory Medical Administration Officer (Chief of Medical Administrative Service) reports directly to the Associate Director for Operations and serves as the principal advisor to the North Florida South Georgia VHS Executive Leadership. Is the subject matter expert on all matters related to patient administration, scheduling governance, data quality, medical legal eligibility, beneficiary travel, health information management oversight and enterprise patient administration policy compliance.

Duties

Include but not limited to: Responsible for strategic planning, developing, coordinating, implementing, directing and controlling the overall activities and operations of Medical Administration Service. Provides technical advice to managers and supervisors within all locations of the system concerning patient processing activities and legal entitlement or eligibility for services. Daily program, future and administration planning of the service department. Delegated authority for procedural changes, decisions, workload assignments and commitments within the service line. Establishes standards for quality and productivity for programs and operations within the scope. Developing, interpreting, applying and integrating objective criteria with acceptable standards. Serves as the liaison officer and co-chair on several committees, boards and charters. Prepares, submits and attends annual budget hearings to explain the needs of the department and justifies requests, utilizing data and prepared budget projections. Responsible for the proper protection and release of information under the Freedom of information Act, Health Information Portability and Privacy Act and the Privacy Act. Evaluates work performance of subordinates and provides feedback to employees on performance standards. A one year supervisory probation period may be required for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Officer/PD000250 Recruitment/Relocation Incentive: May be authorized, should this detail result in a permanent selection. Requirements

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Physical Requirements: The work is primarily sedentary, although some walking, standing, bending, carrying light items, and travel between sites are required. Sustained concentration is necessary due to the complexity, pace, and consequence of the work. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. For appropriate SF-50(s) to submit please see required documents section for examples of SF-50(s) to include. Preferred Experience: Experience leading and directing Medical Administration Service operations in a complex healthcare environment, including: Supervisory experience over administrative and clinical support staff. Oversight of patient eligibility, admissions, transfers, scheduling, and bed management functions. Experience developing policies, workload analysis, and performance measures. Knowledge of VHA directives, Joint Commission standards, and regulatory requirements affecting MAS operations. Experience collaborating with executive leadership, service chiefs, and community partners to resolve operational issues. Experience managing administrative programs across multiple sites of care. Minimum Qualification Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Leading personnel and program managers across inpatient, outpatient, emergency, long-term care, and specialty areas. Planning workload for subordinates, sets and adjusts short-term and long-term priorities and prepares schedules. Setting long-range staffing strategies determines organizational structure, allocates supervisory resources and approves or recommends changes in staffing, position management, workload distribution, succession planning and contracting support. Auditing and certifying contractor-performed work and ensuring required standards are met. Developing and issuing local policies, standard operating procedures and management controls are consistent with VHA directives, handbooks, accreditation requirements, privacy and disclosure rules and other applicable laws and regulations. Develop business cases, issue papers, briefings and recommendations for executive leadership for program growth, performance gaps, organizational redesign, resource allocation, contracting decisions and service delivery improvement. Liaison officer and co-chair on several committees, boards and charters. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.