Care Manager - Blackwood NJ (CV2700-221) - Operations Division

Care Manager - Blackwood NJ (CV2700-221) - Operations Division

Care Manager - Blackwood, NJ Maintain safety. Support stability. Help clients move forward.

Volunteers of America Delaware Valley is seeking a dependable, client-focused Care Manager to support daily facility operations and client needs. Reporting to the Program Manager, this role is part of the treatment team and helps ensure a safe, structured, and supportive environment through client accountability, facility oversight, documentation, medication monitoring, and day-to-day support.

This position is ideal for someone with experience working with individuals experiencing homelessness, substance use issues, and mental health challenges who can combine professionalism, empathy, and strong follow-through.

What You’ll Do:

• Support ongoing facility safety and security

• Complete hourly rounds, document facility conditions, and conduct head counts

• Conduct shift-change communication so incoming staff are aware of census, medication counts, keys, and other important information

• Review and verify facility census at the beginning and end of each shift and relay census information as required

• Monitor client sign-in/sign-out procedures and initiate emergency follow-up when clients are late or absent without authorization

• Conduct orientation for new clients, including rules, intake procedures, fire safety, and emergency procedures

• Coordinate meal distribution and help resolve meal-related concerns

• Inventory client personal property upon entry and termination from the program

• Monitor client medications and document activity in the Medication Log

• Schedule and document medical appointments and notify clients of appointment details

• Ensure client chores are completed and documented and that cleaning supplies are available

• Conduct facility inspections, contraband searches, and random client/property searches in accordance with policy

• Ensure visitors sign in and out and document the purpose of their visit

• Log phone calls and respond to inquiries appropriately

• Conduct monthly fire drills and regular fire/safety checks

• Monitor safety and emergency equipment and submit maintenance work orders as needed

• Maintain accurate daily logs regarding clients, facility conditions, and significant events

• Transport and/or escort clients as directed

• Document disciplinary or special incidents and submit required paperwork within established timeframes

• Maintain required files and complete core curriculum training obligations

• Maintain confidentiality and comply with operational policies and procedures

• Complete other duties as assigned

What You Need:

• High school diploma or equivalent required

• Minimum 2 years of work experience in a relevant field

• Direct experience working with homeless populations

• Experience working with individuals with substance use and mental health issues

• Effective written and verbal communication skills

• Ability to interact professionally and appropriately with clients

• Valid driver’s license and ability to meet agency driving standards

• Ability to handle Protected Health Information and comply with HIPAA Privacy and Security Rules

• Bilingual abilities are a plus

Why This Role Matters:

Care Managers help create the structure and stability clients need while receiving services. In this role, your daily oversight, documentation, and client support help maintain a safe environment and ensure individuals receive consistent, respectful care as they work toward greater stability.

EEO of "Individuals with Disabilities" and "Veteran Status"/AA