Product Service Engineer 3

Job Title: Product Service Engineer 3

Job Description

Product Service Engineer III | Mining Technology Support

Looking for a role where you can solve complex technical challenges, work with cutting-edge mining technology, and have a direct impact on customers around the world?

We're seeking a Product Service Engineer III to support advanced mining technology solutions used at some of the world's largest mining operations. This position combines technical troubleshooting, customer interaction, and global collaboration while supporting connected equipment, automation systems, software platforms, and machine technologies.

What You'll Do

• Troubleshoot and resolve complex hardware, software, networking, and system integration issues.

• Serve as the technical expert supporting customers and dealers across a global mining technology platform.

• Partner closely with engineering teams to drive root cause analysis and long-term solutions.

• Support new technology deployments, product launches, and field implementations.

• Work directly with customers to improve system performance, uptime, and operational efficiency.

• Travel to customer sites and mine locations (25-50%) to provide hands-on technical support and training.

What We're Looking For

• 5+ years of experience in technical support, field service engineering, controls, automation, telematics, heavy equipment, or systems troubleshooting.

• Strong problem-solving skills with the ability to diagnose complex technical issues.

• Experience with industrial technology, mobile equipment, connected systems, networking, controls, or automation platforms.

• Excellent communication skills and the ability to work directly with customers.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field preferred. Equivalent experience will be considered.

Ideal Backgrounds

• Field Service Engineer

• Controls Engineer

• Product Support Engineer

• Mining or Construction Technology

• Heavy Equipment Diagnostics

• Connected Vehicle / Telematics Systems

• Automation & Controls

• Industrial Networking

Why Consider It?

Competitive pay: $50-60/hr

Mix of remote troubleshooting and field support

International exposure and travel opportunities

Work with advanced automation, telematics, and autonomous technology platforms

Opportunity to join a highly technical global support team supporting mission-critical operations worldwide

Job Type & Location

This is a Contract position based out of Irving, TX.

Pay and Benefits

The pay range for this position is $50.00 - $60.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Irving, TX.

Application Deadline

This position is anticipated to close on Nov 27, 2026.

Workplace Type

This is a fully onsite position in Irving,TX.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.