HEAP Reception/File & Mail Clerk

We are looking for a friendly, organized, and dependable Reception / File & Mail Clerk to join our Home Energy Assistance Program (HEAP) team at our Plymouth office. HEAP is a federally funded program that helps eligible low- and moderate-income households with their winter home heating and utility costs. Your work will directly support a program that makes a meaningful difference for individuals and families in our community. Why Join Our Team? Support the mission of community No nights, no weekends Half-hour paid lunch Paid holidays Massachusetts state sick leave Work/life balance Supportive, collaborative team environment Meaningful work serving local families Seasonal position with a defined start and end date What You'll Do As a member of our HEAP team, you will provide important front-office and administrative support for this high-volume community assistance program. Your responsibilities will include: Welcome and assist clients in a professional and compassionate manner Answer and direct telephone calls Handle confidential information Sort, date-stamp, file, and distribute incoming mail Maintain organized paper and electronic files Scan and upload documents Perform copying, faxing, and other general office duties Assist with day-to-day administrative needs of the HEAP program Work efficiently in a fast-paced environment while maintaining accuracy and confidentiality What We're Looking For We are looking for someone who enjoys helping people and takes pride in being organized, dependable, and detail oriented. Qualifications include: High School Diploma, HiSET, or GED equivalent Microsoft Office Suite experience Strong computer and organizational skills Comfortable learning and using technology Ability to work independently and as part of a team Professional and compassionate telephone communication skills Ability to interact respectfully and effectively with a diverse clientele Ability to manage a busy workload while maintaining accuracy Position Details Position: HEAP Reception / File & Mail Clerk Status: Full-Time, Seasonal Hours: 37.5 hours per week Schedule: Monday?Friday, 8:30 a.m.?4:00 p.m. Pay: $21.18/hour, non-exempt, hourly Season: Approximately October 15, 2026, through April 30, 2027 Location: SSCAC Main Office, 71 Obery Street, Plymouth, MA Employment Requirements Must be at least 18 years of age Must be able to speak and understand English References will be required upon hire Positions are open until a suitable candidate is selected. READY TO MAKE A DIFFERENCE? If you're looking for meaningful seasonal work, enjoy helping others, and want to be part of a team that supports families in our community, we'd love to hear from you!