Technical Customer Success Manager

About Us Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production. Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator. The Role As part of Encord's continued rapid growth, we are looking for an experienced Customer Success Manager to work with our largest and most complex customers to help them successfully embed Encord into the innovative and world-leading AI applications that they are building. Working closely with the Sales, Growth and Engineering teams, and reporting directly to the co-founders, the ideal candidate is someone with a track record of making customers successful with complex technology while consistently over achieving on Gross and Net Revenue Retention targets. About you

• You have 2-5 years of customer facing experience, especially with Enterprise customers
• You are an exceptional communicator across different channels; you are comfortable leading a meeting with the CTO of a Fortune 500 company, the founder of a fast-growing startup, or the lead ML engineer of a research institution
• You are structured and organized, and instinctively know how to prioritize your time
• You have a track record of successful internal collaboration, with both technical and commercial teams
• You are highly consultative, skilled with discovery questioning and uncovering new use cases
• You have a track record of strengthening existing customer relationships and proactively developing new ones; you make sure you're always multi-threaded at different levels
• You're ambitious and you want to rise faster than would be possible in any 'normal' career and you're happy to roll up your sleeves and do whatever is required
• You're intelligent and can dip into the technical intricacies while staying focused on achieving the outcome

What We Offer

• Competitive salary, commission, and meaningful equity in a high-growth start-up
• Clear, accelerated growth opportunities as the company scales rapidly
• Strong in-person culture: 3–5 days/week in our newly launched North Beach loft office
• Flexible PTO to fully recharge
• 18 paid vacation days in the U.S. plus federal holidays
• Annual learning & development budget
• Comprehensive health, dental, and vision coverage
• Frequent travel opportunities across the U.S., London, and Europe
• Bi-annual company offsites, twice-weekly team lunches, and monthly socials