RN - Supervisor - PN Centralized RN Telephone Triage Program - Full Time - 8 Hour - Days

Job Description:

The RN Supervisor of the Telephone Triage Call Center is responsible for overseeing the daily operations of the RN Telephone Triage Program, ensuring the delivery of high-quality patient care through telephonic triage services and Nurse Advice. This role involves managing incoming patient symptom calls, supervising a team of registered telephone triage nurses, providing clinical guidance, and ensuring adherence to approved protocols and standards. The RN Supervisor will also be involved in staff training, performance evaluation, managing performance metrics for the program, and leading quality improvement initiatives. This is a hybrid remote position that requires a minimum of one on-site shift per week.

Education:

• Graduate of Accredited School of Nursing - Required and

• Bachelor's Degree Nursing - Required

Experience:

• 5 years of clinical nursing experience in Acute Care or Ambulatory care - Required

• 2 years Telephone Triage - Required

• 1 year Management – Supervisory or Leadership Position - Preferred

Certifications/Licensures:

• RN Registered Nursing - California Board of Nursing - Required

• BLS Basic Life Support - American Heart Association – Required

Skills:

• Advanced clinical assessment and decision-making ability

• Strong leadership, communication, and interpersonal skills

• Performs well in a fast-paced environment and demonstrates effective problem-solving

• Proficiency with electronic health records (EHR) and telephone triage software.

• Ability to demonstrate compassion and empathy for patients and the ability to motivate patients to adhere to nurse advice regarding urgency of care based on triage outcomes

• Strong ethics and a high level of personal and professional integrity

• Bilingual in English/Spanish - Preferred

• Knowledge of quality improvement practices and regulatory requirements

• Proficient in Microsoft Office Products (Word, Excel, Outlook and Power Point)

• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management

Work Shift:

Exempt Days (Mon-Fri) (United States of America)

Pay Range:

$78.04 - $117.06

Hourly

Offer amounts are based on demonstrated/relevant experience and/or licensure.

Pay will be adjusted to the local market if hired outside of the Bay Area.

Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it.

Scheduled Weekly Hours:

40

Our Commitment to Belonging and Equity

At John Muir Health, we strive to be a leading health system through the cultivation of a culture of belonging where every patient, employee, provider, and community member feels safe and valued for embracing all aspects of their differences. As an Equal Opportunity employer, we encourage and consider all applicants for employment without regard to race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other characteristic protected by law.