Patient Advocate Specialist

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Patient Advocate Specialist

Location: REMOTE

Hours: Monday-Friday 11:30am - 8pm EST

Pay Range: $17 hourly

The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs.

Essential Duties and Responsibilities:

Screen patients for eligibility of State and Federal programs

Identify all areas of patients' needs and assist them with an application for the appropriate State or Federal agency for assistance

Initiate the application process when possible

Advise patients of the appropriate assistance program(s) to best suit their individual needs

Provide detailed instructions to patients regarding securing all available program benefits

Advise patients of program time limitations and ensure that all deadlines are met

Complete all necessary steps in locating patients and involving the outside field staff when necessary

Obtain all necessary information from patients upon the initial contact when possible

Record thorough and accurate documentation on patient accounts in the CUBS system

All documentation in the CUBS system should be clear and concise

Maintain a positive relationship with patients throughout the entire application process

Assess the status and progress of applications

Contact government agencies when necessary

Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a programand billing information is obtained

Other duties as assigned or required by client contract

Additional Duties and Responsibilities:

Maintain good working relationships with State and Federal agencies

Resolve accounts in a timely manner

Meet daily productivity goals and objectives as assigned by management

Maintain confidentiality of account information at all times

Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct

Maintain awareness of and actively participate in the Corporate Compliance Program

Maintain a neat and orderly workstation

Assist with other projects as assigned by management

Educational/Vocational/Previous Experience Recommendations:

High school diploma or equivalent is required

Prefer previous customer service/call center experience

Prefer previous experience with medical coding or billing

Proficient PC knowledge and the ability to type 30-40 wpm

Ability to effectively work and communicate with coworkers, patients, and outside agencies

Ability to present oneself in a courteous and professional manner at all times

Ability to stay on task with little or no management supervision

Demonstrate initiative and creativity in fulfilling job responsibilities

Excellent organization skills

Ability to prioritize multiple tasks in a busy work environment

Reliability of task completion and follow-up

Working Conditions:

Must be able to sit for extended periods of time

For Remote Work from Home - must have a quiet, private area to perform work

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to r ace, color, age, r eligion, s ex, s exual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

23753