Rep - Events & Promotions O/C

Responsibilities:

• Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.

• Assists in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.

• Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.

• Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.

• Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.

• Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.

• Upholds the Mission Statement – We create authentic experiences that rock.

• Usher - Scans tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs.

• Prohibits guests to enter with outside beverages.

• Assists guests in locating proper seat and section in the venue.

• Motorcoach - Prepares group package incentives, including communication, bus payment, coupons, club cards, and group tracking.

• Reconciles group activities and any payments due to coordinator upon check-out.

• Promotes outstanding guest relations.

• Markets Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.

• Creates player accounts from group manifest.

• Greets busses on arrival, welcoming, explaining Encore players cards, and casino promotions, and assists players with all inquires.

• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

• Lives by the Hard Rock Values!

Competencies:

• Must possess excellent organizational skills.

• Must be very detailed oriented.

• Must project a professional and positive image.

• Must have a high level of energy

• Excellent interpersonal skills.

• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

• Must be able to communicate clearly and effectively with all Hard Rockers and guests.

• Ability to understand and promulgate written memos, instructions, regulations.

• Must be able to stand for 4 or more hours.

• Must be able to lift at least 25 pounds.

• Must possess basic computer skills and knowledgeable with casino computer systems, and Microsoft applications.

• Excellent telephone skills required.

• Must be prompt and able to work in a very-fast paced environment.

Target Salary Range: $13.00 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.