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Telecommunications Representative

Part-time

Thompson Health

Canandaigua, NYPart-time$17.83–20/hrTracked 2 days agoSeen in employer's feed 2 days ago
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At a glance

Compensation
$17.83–20/hr
Location
Canandaigua, NY
Schedule
Part-time
Work Authorization
Not specified

Job overview

The Telecommunications Representative works part-time on weekends and occasional evenings, operating the switchboard, paging and public address systems, dispatching calls, and supporting clinical staff. The role requires knowledge of telephone, voicemail, pager and cell phone systems, basic computer skills, and the ability to stay calm, flexible, and maintain confidentiality.

Skills & qualifications

RequiredNice to have

Skills

Telephone Control BoardPaging SystemCall DispatchingTelephone SystemVoice MailPager SystemCell Phone/NextelPublic Address PagingBasic Computer SkillsMicrosoft OfficeConfidentialityCalm Under PressureFlexible Decision-MakingIndependent WorkTeam Collaboration

Qualifications

High School Diploma or EquivalentAssociate DegreeOperator/Switchboard ExperienceCustomer Service Experience

Full job description

Description

Schedule: Part time weekends every Saturday and Sunday days 7am-3p including one evening either Tuesday or Wednesday 3p-7p.

What will you do?

  • Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours.

  • Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.

Key Responsibilities/Competencies

  • Possesses an in-depth knowledge of the operations and procedures related to the health system switchboard, voice mail, paging, and cell phone/Nextel phone systems.

  • Ability to function calmly under stressful situations related to calling a Code on the public address system.

  • Ability to be flexible in decision-making and prioritizing assignments.

  • Ability to work independently and within a group.

  • Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system.

Requirements

  • High School diploma or equivalent, Associate degree preferred

  • Previous operator/switchboard and customer service experience

  • Basic computer skills and knowledge of MS products.

Pay Range: $17.83 - $20.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.

Qualifications

Education

Preferred

  • High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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