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Telecommunications Representative

Thompson Health

Canandaigua, NYPer Diem$17.83–20/hrSeen 1mo agoSeen in employer's feed today

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At a glance

Compensation
$17.83–20/hr
Location
Canandaigua, NY
Schedule
Per Diem
Work Authorization
Not specified

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Job overview

The Telecommunications Representative operates the telephone control board and paging system, dispatches incoming calls, and pages clinical staff. The role coordinates telephone, voicemail, pager, cell phone, and public address systems across Thompson Health System. Shifts may include days, evenings, overnights, weekends, and holidays. The posting lists a pay range of $17.83–$20.00 and requires a high school diploma or equivalent; an associate degree is preferred.

Skills & qualifications

RequiredNice to have

Skills

Switchboard OperationsCustomer ServiceBasic Computer SkillsMicrosoft ProductsCalm Under StressFlexible Decision-MakingPrioritizationIndependent and TeamworkConfidentiality

Qualifications

High School Diploma or EquivalentAssociate DegreePrevious Operator/Switchboard ExperienceCustomer Service Experience

Full job description

Description

Schedule: Per Diem shifts would include days, evenings, overnights, weekends and Holidays

What will you do?

  • Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours.

  • Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.

Key Responsibilities/Competencies

  • Possesses an in-depth knowledge of the operations and procedures related to the health system switchboard, voice mail, paging, and cell phone/Nextel phone systems.

  • Ability to function calmly under stressful situations related to calling a Code on the public address system.

  • Ability to be flexible in decision-making and prioritizing assignments.

  • Ability to work independently and within a group.

  • Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system.

Requirements

  • High School diploma or equivalent, Associate degree preferred

  • Previous operator/switchboard and customer service experience

  • Basic computer skills and knowledge of MS products.

Pay Range: $17.83 - $20.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.

Qualifications

Education

Preferred

  • High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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