District Operations Manager

District Operations Manager

Layton, UT

$100-125K/year

We are seeking an experienced District Operations Manager to oversee the day-to-day performance of several customer-facing locations within a defined geographic area. This position will provide leadership to location managers, drive operational consistency, monitor financial performance, and ensure a high level of customer service across the assigned locations.

The ideal candidate has experience managing managers and is comfortable balancing people leadership, financial performance, customer experience, staffing, and day-to-day operations.

Key Responsibilities

Operational Leadership

• Provide leadership and oversight for multiple locations within the assigned area.

• Coach and support Location Managers to ensure consistent operational standards.

• Conduct regular visits to each location to evaluate performance and identify opportunities for improvement.

• Ensure locations maintain high standards for safety, cleanliness, service, and overall presentation.

• Assist with operational issues, employee relations matters, and other challenges as needed.

• Identify opportunities to improve processes, efficiency, and overall performance.

Financial & Business Performance

• Monitor location-level financial performance, labor costs, and operating expenses.

• Review P&L statements and key performance indicators to identify trends and opportunities.

• Assist with budgeting, expense management, and cost-control initiatives.

• Hold Location Managers accountable for financial and operational goals.

• Provide regular performance updates to senior leadership.

People Management & Development

• Hire, train, coach, and develop Location Managers in partnership with HR and senior leadership.

• Support Location Managers in recruiting, training, scheduling, and developing their teams.

• Establish clear performance expectations and hold leaders accountable for results.

• Conduct regular performance reviews and coaching conversations.

• Help build a positive, team-oriented culture focused on service and results.

• Address performance and employee relations issues when necessary.

Customer Experience

• Ensure customers receive a consistent, high-quality experience across all assigned locations.

• Assist with escalated customer concerns and service issues.

• Identify trends in customer feedback and develop solutions to improve satisfaction and retention.

• Reinforce company standards and customer-service expectations.

Sales & Local Marketing

• Partner with marketing and leadership teams to support local sales initiatives.

• Help drive revenue through events, promotions, partnerships, and community engagement.

• Monitor the effectiveness of local marketing efforts.

• Develop relationships with local businesses and community organizations when appropriate.

Inventory & Facilities

• Ensure locations maintain appropriate inventory and supply levels.

• Monitor ordering and inventory-control processes.

• Coordinate maintenance, repairs, and facility-related needs.

• Ensure locations are properly staffed and equipped to meet customer demand.

Qualifications

• 3+ years of management experience, with experience managing supervisors or managers preferred.

• Multi-location management experience is strongly preferred.

• Experience in retail, restaurants, hospitality, fitness, entertainment, recreation, or other customer-facing operations is a plus.

• Strong understanding of P&L statements, labor management, budgets, and cost controls.

• Proven ability to recruit, coach, develop, and hold managers accountable.

• Strong communication, organization, problem-solving, and decision-making skills.

• Proficiency with Microsoft Office and standard business/operational systems.

• Ability to work a flexible schedule, including occasional evenings and weekends.

• Willingness to travel between assigned locations as needed.

What We're Looking For

This is a hands-on operations leadership role for someone who enjoys being in the field, developing managers, and improving the performance of multiple locations. The right candidate will be comfortable taking ownership of both people and numbers and will thrive in a fast-paced, customer-focused environment.

PrincePerelson & Associates is an Equal Opportunity Employer and complies with all provisions of the EEO and ADA laws. We do not discriminate in our employment practices on the basis of race, color, religion, national origin, sex (including sexual orientation and sexual identity), age, genetic information, parental status, military status, disability, or any non-merit-based factors or other federal, state, or locally protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.