Support Associate for Storage and Delivery Services

Location: Binghamton, NY Category: Professional Job Type: Full-time Posted On: Fri Nov 13 2026 Job Description:

Budget Title: Instructional Support Associate (SL-2)

Salary: $54,090 - $64,090

The Binghamton University Libraries provides research collections in electronic (over 2 million and growing) and print (1.7 million items) formats with an extensive array of databases and epackages (over 400), archival and distinctive printed materials in Special Collections as well as services with a variety of student-centered study spaces. With three public locations (Glenn G. Bartle Library, Science Library and the University Downtown Center Library) and an off-site Collections Management Facility (CMF), our aim is to provide access to primary research materials and resources befitting an R1 research institution.

This position contributes to the successful delivery of library services, including but not limited to resource sharing and interlibrary loan, lending physical materials, and digital delivery of materials. They may serve as a resource for student assistants, who provide supplemental support in completing departmental tasks.

This position reports to the Assistant Director for Storage and Delivery Services.

Duties and Responsibilities:

• Prioritizes lending and moves to borrowing and document delivery as time allows.

• Directly processes interlibrary loan lending and document delivery requests; this includes retrieving items from stacks, scanning articles, and loaning physical items accurately, efficiently, and in a timely manner.

• Maintains lending workflows by acting as a point of contact for internal questions and institutions borrowing BU Libraries' materials.

• Directly processes interlibrary loan borrowing requests (verifies request citations; searches Libraries' databases, and other bibliographic utilities. Searches for and processes returnable and non-returnable items. Ensure that the material is supplied or cancelled if it cannot be obtained).

• Provides exemplary direct customer service, including assisting with access to resources, and making appropriate referrals. This includes, but is not limited to, answering inquiries via phone, email, chat, ticketing system, and the like.

• Creates and tracks invoices for BU-owned materials that are not returned from Borrowing institutions (on an ad hoc basis).

• During slow periods, directly contributes to accessioning and deaccessioning and inventory processes for the Collection Management Facility; provides routine reports on findings and offers solutions, when requested by supervisor.

• Performs inventory of the print collection at various locations as time allows.

• Contributes to the overall positive experience of the library community and supports a team environment.

• Participates in a work culture that promotes diversity and anti-racism and actively works to eliminate or mitigate the effects of systemic racism and bias.

• Participate in Library and University committees as appropriate.

Job Requirements:

• Bachelor's Degree (or higher)

• Experience working with Microsoft Office or Google Workspace applications for communication and productivity

• Ability to work effectively with a variety of people in a busy office setting

Preferred:

• Experience working in libraries

• Experience with library software such as Alma or ILLiad

• Understanding of the importance of confidentiality of library records

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.

Additional Information:

Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials

Binghamton University is a tobacco-free campus.

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/offices/oea/policies-and-procedures/title-ix.html) .

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form (https://docs.google.com/forms/d/e/1FAIpQLSfL3zD9n76Ma5icv9N-xdvrVyU3kuaMxgW1-L2Syi-uwPGw2Q/viewform) .