Family Support Specialist II (Social and Human Services Exp.)

Full Time

USIVA, Norfolk, VA, US

Requisition ID: 1405

Salary Range: $58,000.00 To $60,000.00 Annually

REPORT TO:   Senior Project Manager

LOCATION: Norfolk

BACKGROUND:

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in

communities that are undergoing comprehensive physical revitalization.

Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals , in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

JOB SUMMARY:  

The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals in various fields to determine suitable approaches and support families in different neighborhoods under the U.S. Department of Housing and Urban Development.

JOB RESPONSIBLTIES:  

• Conduct intake, assessments, enroll residents in family support program, and visit various locations for resident information gathering.

• Collaborate with families on Development Plans, assist in accessing social services, advocate for service delivery for up to 100 individuals.

• Ensure privacy, track resident data in USI's "LEARN" system, attend community and program-related meetings.

• Available for occasional nights/weekends, travel up to 25%, perform administrative tasks.

• Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.

• Offering consultation services in financial management and goal-setting.

• Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.

• Supporting and promoting the development of the USI CDFI client base.

QUALIFICATIONS:

• Bachelor’s degree in Social Work, Sociology, Psychology, or related field.

• 3+ years of experience as a case manager or in direct practice with low-income households; health services experience a plus.

• Valid driver’s license and automobile availability for work use.

• Commitment to strengths-based, family-focused service planning and understanding of program philosophies.

• Ability to handle confidential information professionally.

• Independent and proactive work ethic, with strong team collaboration skills.

• Availability for evening and weekend functions as required.

• Strong verbal and written communication skills for diverse communities.

• Effective real-time priority management.

• Excellent organizational, planning, and time management skills.

• Ability to excel in fast-paced, culturally diverse environments.

• Proficiency in MS Office Suite (Advanced Excel) and other common software.

U rban Strategies, Inc. is an Equal Opportunity Employer.