Traveling Field Service Engineer

Job Description

Insight Global is looking for an ambitious Field Service Technician, eager to learn cutting-edge technologies and drive customer satisfaction through support, for a global leader in the semiconductor industry. The successful candidate will be responsible for installation, calibration, preventative maintenance, troubleshooting Wet Processing equipment.

Responsibilities

• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer’s and clients protocols related to safety and security
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Assist with the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for customers
• Report all tool actions/events and daily activities in field service reports
• Adhere to safety and confidentiality policies
• Extensive Travel will be required

Skills and Requirements

Required Skills & Experience Bachelor’s degree in engineering or related technical area and a minimum of 2 years of experience is required. An equivalent combination of education and experience will be considered. Military training and experience are welcome.

• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
• Knowledge of electronics, mechanics, pneumatics, robotics, and computer controls
• System integration, test, and debug skills
• Experience with Semiconductor industry safety requirements and clean room environment
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships • Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint
• Able to travel extensively within North America to perform Field Service duties.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].