General Manager

Grow with us! We are looking for leaders!

Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a General Manager! You will get an amazing opportunity to oversee and operate a Planet Fitness facility, develop team members, and provide world class customer service! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 88 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

What are you waiting for? APPLY TODAY!

Essential Duties and Responsibilities

• Provide an exceptional customer service experience.

• Recruit, hire, and train an entire team of high performers.

• Oversee, manage, and develop your Assistant Manager and team members.

• Create and manage team schedules.

• Ensure entire team is providing a world class member experience at all times.

• Resolve member, staff, and club issues, concerns, and challenges, as they arise.

• Lead your team in Front Desk-related activities including but not limited to:

• Check members into the system.

• Take prospective members on tours then assist them with the new account sign-up process.

• Facilitate needed updates to members’ accounts.

• Contribute to and oversee detailed cleaning in all areas of the facility.

• Complete Supply Orders, within club needs and budget parameters.

• Track club statistics and reports (weekly, monthly, and annually).

• Provide support to the entire team.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.

• Experience working as a Member Service Representative at Planet Fitness.

• Solid supervisory, diplomacy and listening skills.

• Basic computer proficiency (Microsoft Suite).

• Hard working, enthusiastic and energetic!

• Strong problem resolution skills.

• Current CPR Certification required.

• High school diploma/GED equivalent required.

• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.

• Continual talking in person or on the phone during shift.

• Must be able to occasionally lift up to 50 lbs.

• Will occasionally encounter toxic chemicals during shift.