Information Center Technician

Position Type: Staff

Department: STUDENT AFFAIRS

FLSA: Non-Exempt

Union/Non Union: Union

Full Time or Part Time: Full Time

Job Description Summary:

Serve as initial point of contact for prospective students, current students, and visitors who contact the college via the telephone, in-person, or on the internet. Responsible for telemarketing initiatives and providing data and reports reflecting volume and activities.

Minimum Qualifications:

EDUCATION AND EXPERIENCE

• High School diploma, GED , or equivalent required.

• Three years of related experience or required course work/certification and or specialized skills/training.

• Experience working in a call center or a high-volume customer service company, business, or higher education institution preferred

• Associate degree preferred.

Job Requirements:

PHYSICAL REQUIREMENTS

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle, or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, or grasping.

SPECIAL REQUIREMENTS

• Must be able to work a flexible work schedule. Flexible work schedule includes evening and weekends.

• Ability to communicate effectively in spoken and written standard English.

• As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

• A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.

ACCOMMODATIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Prince George’s Community College provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Accommodation determinations are made on a case-by-case basis. If reasonable accommodation is needed, please contact the ECT department

Special Instructions to Applicants:

This position offers a comprehensive benefits package, including paid time off, paid holidays, retirement plans, and health and welfare coverage.

Application Status; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.