Service Advisor II
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Meineke Car Care Centers is hiring a Service Advisor II. Meineke Car Care Centers is seeking a Service Advisor II to join their team. The ideal candidate will possess excellent communication and customer relationship skills, strong service writer capabilities, and prior management experience. This role involves overseeing service advisors, addressing customer inquiries, and managing documentation in a busy automotive service center.
Key focus areas include Manage a team of automotive service professionals to ensure high employee morale and customer satisfaction while maintaining profitability, Ensure repairs and maintenance tasks are completed in a timely manner, and Mentor employees on best practices for improving sales and customer service techniques.
Successful candidates bring High School Diploma Or GED, Valid Driver's License, and Pre-Employment Drug And Background Screening. Important skills include Manage Automotive Service Professionals, Ensure Timely Repairs And Maintenance, Mentor Employees On Sales, Mentor Employees On Customer Service Techniques, Oversee Day-To-Day Operations, and Manage Service Department Paperwork. Preferred (not required): Communication, Customer Relationship Skills, Service Writer Capabilities, and Overseeing Service Advisors.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits/Perks
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Competitive Compensation
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Career Advancement
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Training and Development
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Health Insurance
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Employee Discounts
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Positive Work Environment
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Locally-Owned
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Work-Life Balance
Job Summary We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.
Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation. Responsibilities
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Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
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Ensure repairs and maintenance tasks are completed in a timely manner
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Mentor employees on best practices for improving sales and customer service techniques
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Oversee day-to-day operations of the service department
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Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records Qualifications
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High school diploma or GED required bachelor’s degree preferred
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Valid state-issued driver’s license and clean driving record are required
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Successful completion of a pre-employment drug and background screening
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At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
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Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required Why Meineke?
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Meineke values personal and professional growth.
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Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
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Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
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With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.
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