Automotive Service Consultant
Springfield, MAJobSeen 1mo agoSeen in employer's feed 2 days ago
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Job overview
Hyundai Careers is hiring an Automotive Service Consultant. The Automotive Service Consultant is responsible for initiating vehicle services and repairs, diagnosing performance issues, verifying warranty coverage, creating estimates, writing repair orders, maintaining customer records, and acting as the primary liaison between customers and technicians to ensure clear communication of service needs.
Key focus areas include Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests, Verify warranty and service contract coverage for each repair, and Develop cost estimates for required automotive services.
Important skills include Automotive Diagnostics, Service Estimating, Warranty Verification, Repair Order Writing, Customer Service, and Communication.
Skills & qualifications
Skills
Full job description
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
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