Security Operations Communications Center (SOCC) Officer
Patriot Group International, Inc
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Patriot Group International, Inc is hiring a Security Operations Communications Center (SOCC) Officer. The Security Operations Communications Center (SOCC) Officer provides security and protective services in accordance with client policies and security plans. This role involves delivering exceptional customer service, managing emergency and non-emergency communications, and maintaining situational awareness during incidents. The officer will also operate various security equipment and produce detailed security reports.
Key focus areas include Deliver exceptional customer service to clients and visitors, Answer and triage incoming emergency and non-emergency phone lines, and Serve as the primary point of contact for all communications during an incident.
Successful candidates bring High School Diploma Or GED, U.S. Citizenship, and State Security Officer Certification. Important skills include Exceptional Customer Service, Answer And Triage Phone Lines, Situational Awareness, Relaying Information, Maintain Accurate Communications Center Logs, and Adhere To Escalation Matrices. Preferred (not required): Security Operations Experience In Highly Secure Facilities.
Skills & qualifications
Skills
Qualifications
Full job description
Full Time
Mission Support
Denver, CO, US
Security Operations Communications Center (SOCC) Officer
Position Type: Full-Time, Non-Exempt
Work Location: Denver, CO
Shift: Day/Night
Pay Range: $24.00 - $28.00/hr
Patriot Group International Inc. (PGI), voted #1 Best Place to Work by Virginia Business Magazine and the Best Companies Group, offers an unrivaled hybrid of specialized services by combining the disciplines of security and risk management with an unequalled special operations and intelligence perspective.
We are looking to hire a SOCC Officer to join our team in Denver, CO. This position reports to the Project Manager.
The SOCC Officer Shall provide security and protective service in accordance with client’s corporate policies and security and crisis management plans and procedures, which may include, but are not limited to the following general tasks:
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Deliver exceptional customer service to clients and visitors
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Answer and triage incoming emergency and non-emergency phone lines
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Serve as the primary point of contact for all communications during an incident
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Serve as the communication hub during emergencies, maintaining situational awareness and relaying information to field personnel and management
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Notify appropriate personnel (management, tenants, facilities) per post orders during incidents or system activations
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Maintain accurate Communications Center logs, including all calls for service, dispatched units, and outcomes
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Adhere to all escalation matrices and notification trees as outlined in post orders
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Access control and physical security principles
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Operation of intrusion alarms, production, and fire detection equipment as well as video surveillance equipment operation
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Accurate communication of security information and procedures
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Operation of entry and egress access control equipment
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Roving foot patrols of interior and exterior building areas
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Identification badge process production
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Production of complete and detailed security incident and daily operating reports
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Monitoring and responding to intrusion detection systems
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Responding, as necessary, to support other life safety duties as identified in post orders and standard operating procedures
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Any other activity as requested by Supervisor/Project Manager.
Required Qualifications:
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Ability to complete state Security Officer certification, including the online application process, fingerprints, and background investigation
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Must have reliable transportation during all seasons
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Must fluently speak, read, comprehend, and write in English
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Must have High School diploma or GED
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Ability to pass a pre-employment drug screen and periodic random drug screening
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U.S. Citizenship
Preferred Qualifications:
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Possess a current City of Denver-issued Security Guard License
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Security, military, or law enforcement experience
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Demonstrated history of safe and successful security operations experience in highly secure facilities
Physical Requirements:
- This position requires lifting, standing, walking, sitting, and bending throughout the workday; with some workdays being up to 12 hours.
Patriot Group International Inc. is a global mission support service provider with expeditionary capabilities, providing services to select clients within the intelligence, defense, and private sectors. PGI is a veteran-owned and operated company with experience performing in over 50 countries, including austere and high-threat environments.
DISCLAIMER:
Patriot Group International Inc. is proud to be an Affirmative Action/Equal Opportunity Employer – Veteran, Disability. PGI provides equal employment opportunities for all persons, in all facets of employment. PGI maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.
If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation to use or access our online system, please contact us on our home page.
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