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HOME ENERGY ASSISTANCE ADJUDICATOR

Gateway Community Action Partnership

Bridgeton, NJFull-time$18.5/hrTracked 3w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
$18.5/hr
Location
Bridgeton, NJ
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Valid New Jersey Driver's License

Job overview

Gateway Community Action Partnership is hiring a HOME ENERGY ASSISTANCE ADJUDICATOR. The Home Energy Assistance Adjudicator promotes the Energy Assistance Program across Cumberland, Gloucester, and Salem Counties, processing applications, coordinating appointments, handling calls, maintaining records, and conducting outreach and home visits while ensuring documentation accuracy and service levels.

Key focus areas include Process Home Energy Assistance applications in CRM, Process Home Energy Assistance applications in JAVA when necessary, and Process Winter Termination Program registrations.

Important skills include CRM, Java, ITFrontDesk Scheduler, Google Calendar, Excel, and EmpowOR.

Skills & qualifications

RequiredNice to have

Skills

CRMJavaITFrontDesk SchedulerGoogle CalendarExcelEmpowORComputerMicrosoft Office ProgramsCommunicationOral CommunicationEnglishSpanish

Qualifications

High School Diploma or GED1 Year Customer Friendly Business ExperienceValid New Jersey Driver's LicenseAccess to an Insured Vehicle Daily

Full job description

Salary Range $18.50 - $18.50 Hourly

Position Type Full Time

Education Level High School

Travel Percentage Up to 50%

Description

JOB TITLE: Home Energy Assistance Adjudicator

HOURS: 8:30 a.m. – 4:30 p.m. Monday-Friday, some afterhours and weekends required

SUPERVISOR: HEA Office Manager

DIRECTOR: VP/Social Services

DEPARTMENT: Social Services Department

JOB FUNCTION: The Home Energy Assistance Adjudicator will perform duties to promote Energy Assistance Program in Cumberland, Gloucester and Salem Counties.

ESSENTIAL FUNCTIONS:

  • Process Home Energy Assistance Applications in CRM

  • Process Home Energy Assistance Application in JAVA, when necessary

  • Process Winter Termination Program registrations

  • Make applicant appointment via ITFrontDesk scheduler and/or google calendar

  • Answering incoming calls, record messages and relaying information

  • Make sure all documentation required for completing application is correct

  • Complete intake procedures on all scheduled appointments and walk- ins

  • Maintain excel applicant tracking logs on a daily basis

  • Assist clients with NJSHARES application process

  • Attend Outreach Events/Activities in Cumberland, Gloucester & Salem

  • Maintaining projected Levels of Service

  • Enter applicant information into the EmpowOR database

  • Maintain a working relationship with Utility Companies

  • Conduct home visits to homebound applicants when necessary

  • Refer applicants to other Social Services Programs as needed

  • Some travel necessary

  • Other duties as assigned

QUALIFICATIONS:

  • High School Diploma or GED and one year of experience in a customer friendly business

  • Knowledge of computer and Microsoft office programs

  • Good written and oral communication skills in English and/or Spanish

  • Valid New Jersey Driver’s License

  • Access to an insured vehicle daily

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