Customer Service Representative
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At a glance
Job overview
HealthcareSupport Staffing is hiring a Customer Service Representative. The Customer Service Representative responds to member and provider inquiries regarding all aspects of business, including claims. This role involves demonstrating appropriate customer-care skills such as empathy, active listening, courtesy, politeness, and helpfulness. The representative will also record, investigate, and resolve member complaints.
Key focus areas include Respond to member and provider inquiries regarding all aspects of business including claims, Meet all corporate guidelines and performance standards, and Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, and helpfulness.
Successful candidates bring High School or GED and Call Center Experience. Preferred (not required): Empathy, Active Listening, Courtesy, and Politeness.
Skills & qualifications
Skills
Qualifications
Full job description
Daily Responsibilities:
Responds to member and provider inquiries (phone written or walk in) regarding all aspects of business including claims in a professional timely accurate and caring manner while consistently meeting all guidelines.
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Responds to member provider and other inquiries via telephone correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.
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Demonstrates appropriate customer-care skills such as empathy active listening courtesy politeness helpfulness and other skills as identified.
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Records investigates and resolves member complaints as detailed in the Grievance Procedure narrative.
What We Look For:
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A High School or GED Required---or equivalent work experience Required
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Experience in call center or customer service
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Knowledge of MS applications
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Preferred healthcare call center setting with claims experience
Reach out to Maria Ana Viar at 321 445 8005 for immediate consideration. Interviews are being held immediately and you can get an offer ASAP!
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