Assistant Club Manager

Benefits:

• Free uniforms

• Health insurance

• Opportunity for advancement

• Parental leave

• Training & development

• Vision insurance

• Bonus based on performance

• Company parties

• Competitive salary

• Dental insurance

• Employee discounts

• Flexible schedule

• Free food & snacks

Job Summary The Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.

• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

• Assist with Staff Management and provide backup support to Club Manager as needed.

• Assist in scheduling and supervising staff.

• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.

• • Assist in resolving or escalating employee issues or concerns.

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• Involved in all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• • Check members into the system.

• • New member sign-up.

• • Take prospective members on tours.

• • Facilitate all member requests, issues and questions.

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• Assist in overseeing cleanliness and maintenance of facility.

• Assist in ordering of supplies using specific budget based on club requirements.

• Assist in tracking statistics and reports (weekly, monthly, and annually).

• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry

• Experience working as a Member Service Representative at Planet Fitness

• Solid supervisory, diplomacy and listening skills

• Basic computer proficiency (Microsoft Suite and Apple)

• Hard working, enthusiastic and energetic!

• Strong problem resolution skills

• Current CPR Certification preferred

• Tanning Operator Certification preferred

• High school diploma/GED equivalent required

• Must be 18 year of age or older

Physical Demands

• Continual standing and walking during shift

• Continual talking in person or on the phone during shift

• Must be able to occassionally lift up to 50 lbs

• Will dilute and utilize chemicals for cleaning and sanitization