BDC

Jeff D'Ambrosio Auto Group of Downingtown is looking for an experienced Automobile Dealership Business Development to manage our internet Sales Team. Salary plus bonus plus great work environmental. Qualifications * Outgoing personality, ability to influences staff to improve department effiiciency and schedule appointments. * Phenomenal communication skills with customers and team members. * Applicant must have previous automotive dealerships experience. * Extremely customer service oriented. * Must have strong computer skills. * Enthusiastic personality. Responsibilities * Ensures BDC team follows up with all Leads, appointments are set and confirmed until completion of sale. * Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. * Manage and track all leads. Monitor efficience of staff daily. * Manage all incoming and outgoing phone calls and emails. * Maintain daily, weekly, and monthly department forecasts and goals. * Work closely with Executive Management and Sales Department Managers to develop appointment setting strategies. * Ensure all customer contacts are processed through the CRM. * Schedule appointments and reschedule no-show customers. * Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership's goals and learn to overcome objections and thrive within sales situations. * Answer customer internet inquirers by email, text and phone. * Achieve the sales and customer satisfaction objective set by management. * Conduct interviews, recruit, hire and train candidates. * Prepare necessary reports for the entire department. * Reinforce and adhere to all company policies. * Previous experience preferred. In addition to competitive pay, we offer * Medical and Dental * 401K Plan * Paid vacation * Flexible Schedules * Dynamic and supportive work environment.