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Medical Customer Service Rep

HealthcareSupport Staffing

Longwood, FLFull-timePosted 10y agoStill listed 4 days ago

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At a glance

Compensation
No compensation found
Location
Longwood, FL
Schedule
Full-time
Work Authorization
Not specified

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Job overview

HealthcareSupport Staffing is hiring a Medical Customer Service Rep. This Medical Customer Service Representative will handle patient calls regarding additional or new products, answer questions, and order supplies. They will verify patient eligibility with doctors' offices and resolve any issues with providers, insurance, and patients. The role involves working closely with sales representatives after a sale is made, and upselling experience is a plus.

Key focus areas include Take patient calls for additional or new products, Answer patient questions, and Order supplies for patients.

Successful candidates bring 2+ Years Medical Customer Service Experience. Important skills include Medicare, Commercial Insurance, Verify Insurance, Adapt To Changing Environment, Microsoft Outlook, and Microsoft Word. Preferred (not required): Upselling.

Skills & qualifications

RequiredNice to have

Skills

MedicareCommercial InsuranceVerify InsuranceAdapt to Changing EnvironmentMicrosoft OutlookMicrosoft WordExcelPowerPointComputer LiteracyEMR SkillsetAttention to DetailMulti-TaskingCommunicationOrganizational SkillsAccurate Data EntryUpselling

Qualifications

2 Years of Medical Customer Service Rep Experience

Full job description

  • This person will take patient calls when they need additional or new products. They will answer questions, order supplies and call the doctors office to verify that the patient can have these supplies. If there are any issues/questions they will follow up and work with the provider, insurance and patient to resolve. They work hand in hand with the sales reps one the sale has been made. If someone has ever upsold during their career as a CSR that is a plus.

  • 2 years of Medical customer service rep experience

  • Understanding of Medicare and Commercial insurance

  • Able to verify insurance

  • Ability to adapt to a constantly changing environment

  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy

  • Must have EMR skillset

  • Strong attention to detail, multi-tasking, communication, and organizational skills are essential

  • Demonstrated ability to accurately perform data entry and pay close attention to detail

Hours for this Position: • Monday-Friday 8:00am am-5:00pm Minimum Education/Licensures/Qualifications:

  • 2 years of Medical customer service rep experience

  • Understanding of Medicare and Commercial insurance

  • Able to verify insurance

  • Ability to adapt to a constantly changing environment

  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy

  • Must have EMR skillset

  • Strong attention to detail, multi-tasking, communication, and organizational skills are essential

  • Demonstrated ability to accurately perform data entry and pay close attention to detail

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